Menu keeps popping up continuously

Jan 9, 2015
8
0
1
Regardless of whether I am on the internet or in airplane mode. If you are at the home screen the menu will keep popping up (normally I would bring it up by touching the touch button on the left of the main button that has the Verizon logo). Same no matter what you are doing it will keep showing up. I tried resetting it and taking out the battery. Is there some sort of update I'm missing? I am also surprised that it is happening in airplane mode. It is quite a nuisance.
 
Regardless of whether I am on the internet or in airplane mode. If you are at the home screen the menu will keep popping up (normally I would bring it up by touching the touch button on the left of the main button that has the Verizon logo). Same no matter what you are doing it will keep showing up. I tried resetting it and taking out the battery. Is there some sort of update I'm missing? I am also surprised that it is happening in airplane mode. It is quite a nuisance.
I'm not sure what pop-up you are referring to. Can you post a screen shot of the menu so that we can better assist?
 
Screenshot_2015-07-26-21-49-57.png This is the menu im talking about. It is normally activated via me touching the key on the phone, but it keeps popping up and going away. No matter what area of the phone i'm using it keeps showing up.
 

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