Messages has stopped working

[Urbanfox]

My wife has an HTC One M7 and this morning it auto-updated to 4.4.2 and Sense 6.0 (they auto-update?) and now the text app has problems.

Symptoms
1) If the phone is locked and she receives a text, there is no notification, no notification sound, and the text icon does not display a message has been received. If she clicks it, it will show the text.
2) If she receives a text while she is on her phone, she gets the error message "Messages has stopped working"

Solutions I have tried: Force close Messaging, clear cache, clear all threads, and hard restarts.

ANY help would be much appreciated folks.

 

[B. Diddy]

Did you clear the Messaging app cache, or the system cache partition? Try the latter: https://support.t-mobile.com/docs/DOC-6526

System updates are supposed to prompt you to accept them. Sometimes, if the user has repeatedly declined them, they might finally update without asking you, but I think that depends on the device.

 

[Urbanfox]

Did you clear the Messaging app cache, or the system cache partition? Try the latter: https://support.t-mobile.com/docs/DOC-6526

System updates are supposed to prompt you to accept them. Sometimes, if the user has repeatedly declined them, they might finally update without asking you, but I think that depends on the device.

I'll try that when she gets home, thank you for responding!

 

[Urbanfox]

Unfortunately that didn't work, thank you for the suggestion though. I think at this point we are going to try a 3rd party SMS app before doing a system restore or rom swap.

 

[B. Diddy]

Is her phone currently rooted and running a custom ROM?

 

[Urbanfox]

No, stock everything. 4.4.2 I believe and Sense 6.0. Happened right after the update.

 

[B. Diddy]

I think your plan of using a 3rd party app and considering a factory reset is the best course of action for now. Good luck!

 

[Urbanfox]

She ended up using a third-party SMS app, and we just both upgraded to Nexus 6's so all is well that ends well lol.

I did want to say thank you, though, for all your help and responding to my thread. Merry Christmas!