Mint Mobile Credit Card Fraud.

Willy_P

Well-known member
Jul 6, 2012
134
1
0
Visit site
I've had a Mint Mobile subscription since December 2022. I have no complaints about the service, but I will not be renewing my subscription due to credit card fraud. My credit card company recently notified me that they had detected several fraudulent charges on my card. They were insignificant amounts, made to see if they could get away with charging larger amounts. The credit card in question had never left my possession and it had been used only once - in December 2022 to sign up with Mint Mobile. It appears that someone at Mint Mobile, or their credit card processor, stole my card information. In any event, I will not be renewing with Mint Mobile because I won't use a credit card where I know my information is not secure.
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
165,994
5,310
113
Visit site
That's disturbing.:-[ Any idea what the red flag for your credit card company was that triggered the fraud alert?

Something like this certainly doesn't sound like a systemic issue for Mint. As you suspect, it may have been an inside job by one person or a small group. I would imagine this kind of thing could potentially happen anywhere. Did you talk to Mint's customer support about this? I bet that they would offer you some significant compensation in addition to starting some kind of investigation (but it would still be totally understandable if you've already completely lost trust in them).

This may be way out there, but consider tweeting at Ryan Reynolds (the movie star who owns Mint). He seems to be pretty invested in it, since he does a lot of commercials for it, and I've read him talk about the business a fair amount. Who knows, maybe he'll find a way to make it right for you?
 

rvbfan

Well-known member
Jan 17, 2015
1,865
1,626
113
Visit site
I'm sure you didn't but, absolutely sure you don't have a game installed that has micro transactions?

Sent from my Pixel 6 using Tapatalk
 

Oscar31

New member
Dec 15, 2023
1
0
1
Visit site
I've had a Mint Mobile subscription since December 2022. I have no complaints about the service, but I will not be renewing my subscription due to credit card fraud. My credit card company recently notified me that they had detected several fraudulent charges on my card. They were insignificant amounts, made to see if they could get away with charging larger amounts. The credit card in question had never left my possession and it had been used only once - in December 2022 to sign up with Mint Mobile. It appears that someone at Mint Mobile, or their credit card processor, stole my card information. In any event, I will not be renewing with Mint Mobile because I won't use a credit card where I know my information is not secure.
SLY as a Fox ! So I previously wrote a review which has since disappeared. In the interest of consumer safety as a priority I am warning the public here not to do any business with Mint Mobile. I reported my case to the Federal Government as well as to the State of Florida Attorney General Ashley Moodys’ Office.



Mint Mobile tends to generate disingenuous scripted automated responses as you can see by the now many bad reviews they have reaped. They evade responsibility by shifting the burden onto the victim customer as you will see here. They have no intent to conduct business honestly.



Mint Mobile stole $200.00 from me.



I paid for an existing line and thought to pay for the year so I called and provided my debit card to an automated machine system which required dial prompts to process the transaction after I spoke to a customer service representative and explained what I needed to avoid any issue or confusion.



Upon payment, termination of service was to be aborted and the line should have

continued in use for the year. Well, they terminated my service anyway. When I called customer service, they gave me the excuse that they had no record of any payment processed and didn’t know what i was talking about, despite the transaction reflecting in my banking records.



I immediately notified my bank and provided the details to this theft and immediately purchased from another service provider while I waited to have my transaction undone and expecting protection from my banking institution. This became a whole other issue with my credit union which despite what I provided showing clear theft, they refused to protect my transaction.



But to continue, when I contacted my bank to ascertain the status on my dispute, this horrible credit union had closed out my case without having notified me and having taken the side of MINT MOBILE. Mint Mobile provided my credit union some fraudulent documentation refuting my claim and this credit union decided that they ( Mint Mobile) was somehow more credible than me. Really, the so called investigator simply didn’t want to do their job and since it was easier to discard the effort they resorted to simply claiming that the party actually committing the crime should have the upper hand.



So Mint Mobile further committed another crime by producing a false document showing that they indeed provided service for money paid, which was a contradiction to the information that I had provided. So instead of rectifying the matter during the actual process where it should have been resolved they further concealed their crime. Publicly they will post the same generic scripted apology that is seen on other complaints which have now become many in a futile attempt to keep some public credibility hoping to attract more suckers so they can randomly violate you under cover of a broader appearance of rendering legitimate service in exchange for payment.



I AM CALLING FOR FLORIDA’S Attorney General Ashley Moody to properly investigate MINT MOBILE and in the interest of public consumer protection, shut down Mint Mobile upon restitutions.
 

Forum statistics

Threads
945,103
Messages
6,924,168
Members
3,159,664
Latest member
easwrftjukumar3r