MMS Video Comes In As Photo & Audio

[Android Central Question]

I have a S22 Ultra. Android Ver. 12. Everytime someone texts me with a video file, it comes in split as a static image and an audio file.

I've tried resetting network settings, I've tried restarting the device, and clearing the data on the Messages app.

I'd very much not like to have to do a factory reset as that's a huge pain.

Can anyone help me with this?

 

[mustang7757]

Re: MMS Video Comes In As Photo & Audio

Verizon

Verizon should have it , can use their other app , message plus has RCS and customizable but go to settings>general management>reset>reset network this will delete save WiFi and Bluetooth but definitely worth a try
View attachment 347649

 

[B. Diddy]

Check the APN settings -- are they as listed here? https://www.4gapn.com/us/en/verizon

 

[mustang7757]

Check the APN settings -- are they as listed here? https://www.4gapn.com/us/en/verizon

Carrier phone and sim that should populate automatically, i be shocked if that was a issue

 

[B. Diddy]

Carrier phone and sim that should populate automatically, i be shocked if that was a issue

Yeah, I agree, but I figured still worth checking. But I'm also aware that Verizon often doesn't let the user edit or even see the APN.

 

[mustang7757]

Was going ask Laura but she has unlocked version

 

[Alterangel]

Yeah, I agree, but I figured still worth checking. But I'm also aware that Verizon often doesn't let the user edit or even see the APN.

Won't let me do anything with APN.

 

[Alterangel]

Re: MMS Video Comes In As Photo & Audio

Verizon should have it , can use their other app , message plus has RCS and customizable but go to settings>general management>reset>reset network this will delete save WiFi and Bluetooth but definitely worth a try
View attachment 347649

Did the resets, tested, but still no videos.

 

[mustang7757]

You use any VPN ? Ad guards or app cleaners? antivirus?

 

[Alterangel]

You use any VPN ? Ad guards or app cleaners? antivirus?

I do use ExpressVPN, but I disconnected when testing my video texts, initially thinking that would be a contributing factor. But I have it disconnected and still don't get videos.

I do have Malwarebytes, but haven't run a scan in a while. I do also use the built-in memory/storage cleaner occasionally, just to clear temp files.

 

[mustang7757]

I do use ExpressVPN, but I disconnected when testing my video texts, initially thinking that would be a contributing factor. But I have it disconnected and still don't get videos.

I do have Malwarebytes, but haven't run a scan in a while. I do also use the built-in memory/storage cleaner occasionally, just to clear temp files.

Double check here and if u can show a screenshot

Can u uninstall Malwarebytes and reboot the phone

 

[Alterangel]

Double check here and if u can show a screenshot

Can u uninstall Malwarebytes and reboot the phone View attachment 347654

I uninstalled Malwarebytes and I double checked the setting. Here's the screenshot. Waiting on my wife to send me a video. I'll let you know what happens...

And thank you so much for your responses, you're giving me hope with every troubleshoot haha

 

[mustang7757]

Ok good screenshot looks ok , no problem hopefully we can get this solved

 

[Alterangel]

Ok good screenshot looks ok , no problem hopefully we can get this solved

Ok my wife sent me two videos—both worked! I'm guessing you were right about the Malwarebytes. Though I've been using that for a long time and never had an issue before. Wonder what happened.

Thank you, thank you, thank you!

 

[mustang7757]

Ok my wife sent me two videos—both worked! I'm guessing you were right about the Malwarebytes. Though I've been using that for a long time and never had an issue before. Wonder what happened.

Thank you, thank you, thank you!

Probably blocked it some how , I'm not crazy for security app, antivirus,app cleaners they create more problems then worth especially you have latest Samsung which is harder to get anything on it unless you visit shady sites or download something unknown sources or emails.

Glad I could help , your welcome

 

[Alterangel]

Ok good screenshot looks ok , no problem hopefully we can get this solved

I also did click on "Network Unlock" in that settings menu, seeing that your screenshot didn't have it. It just kind of "flickered" and redirected me back to the menu but without the option

 

[mustang7757]

I also did click on "Network Unlock" in that settings menu, seeing that your screenshot didn't have it. It just kind of "flickered" and redirected me back to the menu but without the option

Mine don't have that because I have Samsung unlocked version which is sim unlock, once you meet Verizon unlock criteria it will disappear or say permanently unlocked

 

[Alterangel]

Mine don't have that because I have Samsung unlocked version which is sim unlock, once you meet Verizon unlock criteria it will disappear or say permanently unlocked

Ah! That makes sense. Thank you again for all your help! If it happens again or I'm using other issues, I'm definitely coming back here!

 

[mustang7757]

Ah! That makes sense. Thank you again for all your help! If it happens again or I'm using other issues, I'm definitely coming back here!

Awesome
Your welcome , definitely feel free to browse other catagories here and meet some cool members and helpful.