Moto G goes from 91% to 0% in a minute, 8% to 100% in a minute

[dpham00]

My Verizon moto g is on 4.4.2 and when I woke up, the phone was dead. It had almost a full charge last night before I went to bed. Would not even turn on. I plugged it in for a while and turned it on. According to battery monitor widget, it went from 91% to 0% in 1 minute and from 8% to 100 % in a minute.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3

 

[B. Diddy]

Yikes.

 

[Macktion]

Wow! And I thought I had battery problems on some of my devices! On my moto g I did a factory reset and the problems went away, but it was only a modest issue: -15%/hr while idle.

Swyped from my Yoga 8

 

[mtvictor]

Try to discharge to 0% and then charge completely

That happened to me once, from 90% to 0%

Posted via Android Central App

 

[dpham00]

Should not happen ever though... I called moto support, the guy told me to go into recovery and told me to do a factory data reset. Didn't even offer to help me backup data. I don't think it makes a difference but why not, if it happens again, then I will push them harder.

Also I said that I logged the battery stats, but honestly the guy seemed more interested in getting me off the phone.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3

 

[neu smurph]

Well reported issue - apparently fixed in 4.4.3.

https://forums.motorola.com/posts/7a7b068df1

 

[dpham00]

Well reported issue - apparently fixed in 4.4.3.

https://forums.motorola.com/posts/7a7b068df1

I realize that, but the tech support seemed clueless to the problem. Also, 4.4.3 isn't available to me yet.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3

 

[Ry]

I realize that, but the tech support seemed clueless to the problem. Also, 4.4.3 isn't available to me yet.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3

That level of tech support doesn't go that deep.

 

[dpham00]

That level of tech support doesn't go that deep.

Sure but at the same token when I said I had logs, he didn't say, Sure send it to me and I can take a look or something.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3

 

[Inundated]

Had this happen this morning for the first time. (I got my G months ago.)

Thankfully, I'd read about it, knew what was happening...I ended up unplugging and replugging my phone, and it's back up to 100%. Got there almost instantly.

 

[Inundated]

Happened again the other day...hoping 4.4.4 fixes it...whenever that finally makes it to the Verizon Moto G...

 

[scipper77]

I know you said this is a known issue but this happened a few years ago to my wife's thunderbolt. It was a bad battery. We ordered new batteries and we were back in business. I have no idea your phone had a removable battery but the thread title drew me in.

Posted via Android Central App

 

[Inundated]

This is not a bad battery issue. It's a KitKat 4.4.2 bug...reportedly fixed in 4.4.3. That version is being skipped due to an SSL bug, and 4.4.4 will (hopefully) come out for the Moto G versions that never got 4.4.3...