Moto g5 plus restarts on clicking storage settings

[AC Question]

Dear All
I am facing issue in moto g5 plus. After i click storage setting in mobile i do not see any storage details and after 5-10 min, my mobile restarts. Please help

 

[Javier P]

Welcome to the forums. Do you have an SD card? If so, unmount it, restart the phone and see if the problem persists.

 

[Ashish Aggarwal2]

No there is no sd card in the phone

 

[Javier P]

Thanks for registering! Does the problem persists after a restart? Does it happens after booting into safe mode? This would rule out any conflict with a third party app that you downloaded.

 

[Ashish Aggarwal2]

Yes the problem persists on restart. I have not tried to start in safe mode. How to do it ?

 

[Javier P]

These instructions should work for the G5 as well.

https://motorola-global-portal.cust...prod_answer_detail/a_id/111313/p/30,6720,9686

 

[VijK]

It persisted till I ejected the SD card (Strontium 64Gb) and cleared a lot of space inspite of having 4+ Gb free before the issues anyway