Hi,
I have a Moto G6 purchased in late 2018. I work in the heat (therefore sweating) with the phone in my shirt pocket, and this condition often causes the G6 to pull up the lock screen and select the "emergency" option at the bottom. I don't know this is happening until I hear the dialer buttons being pressed (touch tone sounds). Usually it goes crazy and gets off 10 - 20 numbers before I pull the phone out and power it off, which only prolongs the inevitable that it will happen again, many times a day. I'm just waiting for it to randomly activate 9 - 1 - 1 - SEND in that order...
I just tried a suggestion of changing the accessibility setting "touch and hold delay" to 'Long' from 'short'. I'll see if that seems to improve things going forward.
Is there any other option, perhaps a way to change the way the emergency button appears, is positioned, or is operated, or a way to change it so the lock screen / dialer doesn't come up under these conditions?
I think what is happening is that the sweat/pocket + body movement situation causes a swipe up input to the fingerprint area and or screen, then it attempts to face recognize but that fails so it shows the dialer / lock screen until it times out. Then miraculously the emergency button keeps getting activated while this screen is on.
I would like to keep face recognition and fingerprint ID on.
I could try keeping the phone upside down in my pocket, maybe the conditions would change just enough to minimize this issue. It might take a while to break the "upright habit" so any positive results could take a while to realize.
Any other thoughts? Thanks for any ideas.
Image of lock screen with dialer pad:
I have a Moto G6 purchased in late 2018. I work in the heat (therefore sweating) with the phone in my shirt pocket, and this condition often causes the G6 to pull up the lock screen and select the "emergency" option at the bottom. I don't know this is happening until I hear the dialer buttons being pressed (touch tone sounds). Usually it goes crazy and gets off 10 - 20 numbers before I pull the phone out and power it off, which only prolongs the inevitable that it will happen again, many times a day. I'm just waiting for it to randomly activate 9 - 1 - 1 - SEND in that order...
I just tried a suggestion of changing the accessibility setting "touch and hold delay" to 'Long' from 'short'. I'll see if that seems to improve things going forward.
Is there any other option, perhaps a way to change the way the emergency button appears, is positioned, or is operated, or a way to change it so the lock screen / dialer doesn't come up under these conditions?
I think what is happening is that the sweat/pocket + body movement situation causes a swipe up input to the fingerprint area and or screen, then it attempts to face recognize but that fails so it shows the dialer / lock screen until it times out. Then miraculously the emergency button keeps getting activated while this screen is on.
I would like to keep face recognition and fingerprint ID on.
I could try keeping the phone upside down in my pocket, maybe the conditions would change just enough to minimize this issue. It might take a while to break the "upright habit" so any positive results could take a while to realize.
Any other thoughts? Thanks for any ideas.
Image of lock screen with dialer pad:
Last edited:
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