This is a 2013 Moto X, Android 4.4.4. It does not have a case or screen protector.
I cracked the screen and had it replaced/repaired locally, got it back yesterday. The phone looks perfect and works perfectly except for one thing.
Now, whenever the phone is engaged in a call - making a call or receiving a call - the screen goes blank and is totally unresponsive. The power button does nothing.
I can hear and be heard on the call, but I have no way of hanging up. This happens before I put the phone to my ear, and continues whether or not the phone is near my face. This and the fact that I don't have a case or screen protector makes me think it's not a proximity sensor problem.
When the call ends, I have to just wait until the phone disconnects by itself, and then the screen comes back and works normally.
I can take it back to the local tech who fixed it (good reputation btw, fwiw), but am wondering if there is some sort of quick solution I can look for.
If you have any ideas, please let me know! Any and all suggestions are welcome. For example - suggestions on settings that could possibly have been changed, "safe mode" booting, factory reset, etc. are all welcome.
Another bit of information - I really don't know when the last Android update was done, and have no idea if it was done recently, and if so, if the problem is at all related to any recent update.
Also, I've looked for a solution online but really can't find anything that makes sense for this exact problem. If you know of a solution that's been posted here or anywhere, a pointer to that would be appreciated as well.
Thanks in advance!
I cracked the screen and had it replaced/repaired locally, got it back yesterday. The phone looks perfect and works perfectly except for one thing.
Now, whenever the phone is engaged in a call - making a call or receiving a call - the screen goes blank and is totally unresponsive. The power button does nothing.
I can hear and be heard on the call, but I have no way of hanging up. This happens before I put the phone to my ear, and continues whether or not the phone is near my face. This and the fact that I don't have a case or screen protector makes me think it's not a proximity sensor problem.
When the call ends, I have to just wait until the phone disconnects by itself, and then the screen comes back and works normally.
I can take it back to the local tech who fixed it (good reputation btw, fwiw), but am wondering if there is some sort of quick solution I can look for.
If you have any ideas, please let me know! Any and all suggestions are welcome. For example - suggestions on settings that could possibly have been changed, "safe mode" booting, factory reset, etc. are all welcome.
Another bit of information - I really don't know when the last Android update was done, and have no idea if it was done recently, and if so, if the problem is at all related to any recent update.
Also, I've looked for a solution online but really can't find anything that makes sense for this exact problem. If you know of a solution that's been posted here or anywhere, a pointer to that would be appreciated as well.
Thanks in advance!