Moto z play band 12 issues

[Joe Zambito]

I'm on T-Mobile and I've seen a few people saying they get band 12. I guess I'm having issues with it then. My phone will connect to band 12 and get full bars for about 3 seconds(using LTE discovery for this info) then switches to band 4 with about 1-2 bars on average. I haven't been able to find a place where it will stick with band 12. Is there something I need to do?

I have tried resetting the network and that didn't work.

 

[dpham00]

Are you having data connectivity problems? If not then I wouldn't worry about it

 

[Joe Zambito]

The signal is very weak and will drop off. I'm currently at home with barely any signal. I'm assuming my old moto x 2015 had band 12 enabled because I never had issues with data on that one. Always full bars.

 

[unclemurray]

Having thw exact same issue. Band 12 connects rir a brief moment and then it drops down to band 4 and hspa foe voice calla. Did you ever solve this issue? I am opening a case with Motorola support...

 

[Joe Zambito]

Having thw exact same issue. Band 12 connects rir a brief moment and then it drops down to band 4 and hspa foe voice calla. Did you ever solve this issue? I am opening a case with Motorola support...

Never did find out the issue but ended up switching to Verizon so didn't have to worry about it anymore.