Moto z wake phrase doesn't unlock?

[mcdonsco]

So, I have a moto z play and have setup my wake phrase (hey phone, wake up), when I say it, it wakes, listens and I say something like call such and such contact on speakerphone...And then it prompts for my pin to unlock the phone and won't go any further.

Google / Android has trusted voice, but, ok Google doesn't work, only a custom launch phrase...So, how can I get past this issue?

I don't want to just disable all security on the phone which seems to be the only way to resolve?

Any help appreciated!

 

[kbz1960]

Hi. I think I read there is some conflict with motos voice thing and hey google. Do you have them both active?