Moto z3 is not syncing contacts with Google

[Android Central Question]

When I enter a new contact in my Moto z3, it does not appear in Google Contacts. Steps I have take are below.

1. Accounts are set to sync automatically.

2. I have done a manual sync.

3. I have cleared my browser cache, restarted my computer, restarted the phone, cleared phone cache and attempted another manual sync.

4. I have deleted the contact on Moto z3 and restarted the phone, then re-entered the contact as well as a TEST contact. Then did a manual sync.

None of these steps has worked.

Any help would be appreciated.

 

[B. Diddy]

Welcome to Android Central! Are you certain you're entering the contact into your Google account, or is it going to the Phone account? Phone account contacts don't get synced anywhere.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Tommy Walnuts]

Welcome to Android Central! Are you certain you're entering the contact into your Google account, or is it going to the Phone account? Phone account contacts don't get synced anywhere.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

My phone shows "saving to [redacted]@gmail.com" which is the email address associated with my Google Contacts account.

 

[B. Diddy]

Ok, that sounds right. If you add a new contact to your Google account in the Contacts app, and then go to contacts.google.com on your computer browser a few minutes later, does it show up there?

 

[Tommy Walnuts]

It seems there may have been a glitch yesterday. I tried all kinds of steps to correct it, as described above, and nothing worked.

Today, it's working. So maybe it was an issue on Google's end at the server level? There has been no update to the app itself since Sept.

 

[B. Diddy]

Hmm, that might be the case. Keep an eye on it and let us know if the problem returns!

 

[Rukbat]

Gmail and Play were glitching for a couple of days - Contacts may have been too. (I kept getting "can not connect" to Gmail, then I refreshed and it connected. Nearly drove me to look for a different email app.)

 

[Tommy Walnuts]

Yes, I was having the same thoughts. But, suddenly today, Google Contacts is working again.