My BBM notification keeps changing

[Android Central Question]

My BBM Notification Sound keeps changing to a 4 digit number that doesnt actually make any noise. Ive uninstalled and reinstalled BBM and cleared the cache but it still wont stay on anything. And it doesnt matter if I change it in the BBM app or in the notifications in the settings menu. I have a Samsung S9.

 

[Lori Mandic]

Same thing happened to me. Keeps changing back to a 4 digit even when I change it to the bbm sound. I have the LG G7 one.

 

[novice97]

Same for me too

 

[hiff88]

Same with mine!, Any solutions?:-

 

[halifaxx11]

Anyone find a solution to this, yet? Same thing is happening to me on my Pixel 3 XL.

 

[colin mac]

My wife and I both had the same problem. 5 digit number without a sound. I changed it to the tone named Skyline and it hasn't changed back to a number. It seems any tone other than a BBM Tone will work.
Good luck.

 

[halifaxx11]

I submitted a ticket to BBM the other day and received the following response this morning:

"We apologize for the delay in our response. Your notification issue is in the process of being repaired by our team and will be available in the next latest version. Please wait and activate your BBM automatic update so that it is installed directly into your mobile when it's available. If you have any suggestions, feedback, or other issues please feel free to let us know. Your feedback means a lot to us.

Warm Regards,

Taufik
BBM Care Team"