My galaxy s9 plus call quality sounds very low

[Android Central Question]

I just bought my galaxy s9 plus in the beginning of this month, the phones great and I love everything about it but the call quality is bugging me.

It sounds distorted on my end and the faint noises through the call sound like I'm listening to a 140p video. This wasn't just with the external speakers but it's the same even with earphones on no matter the type, so it might be a software issue.

I noticed it straight when I used Skype the first time I got the phone and it was completely the same when I normally call someone. It even sounds distorted on some media that I play too. I tried restarting my phone, wiping the cache, nothing changed. Is there a fix to this or am I the only one?

 

[BerryBubbles]

Originally, my US T-Mobile s9+ did not have desirable call quality. It sounded like I & the other party were talking through tin cans. Eventually, after software updates, the problem was corrected. In my case, I believe the October update made the biggest difference. So if you haven't already, you might check to see if you have all your updates installed.

Best of luck! It's a great phone.