My phone charge faster , when phone is shutdown

[mfaridi]

My phone is HTC and I use android 4.3 and my device is root . when I shutdown my phone and charge it , my phone charge faster and after 30 min my phone charge 60% , and it charge faster . but when my phone is on and I want charge it take long time and after 30 min , my phone charge only 30% , and it take long time for full charge . I do not have this problem before and my phone lose charge very soon and I do not know why
Why my phone is shutdown it charge faster ?
Why my phone is ON it take long time for charge

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[dpham00]

Probably something that is draining your battery. Post your battery stats

dpham00, Android Central Moderator
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[mfaridi]

Probably something that is draining your battery. Post your battery stats

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

Thanks
How I post battery stats ?

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[dpham00]

Thanks
How I post battery stats ?

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Go to settings - battery and take a screen shot. Then post that picture here

dpham00, Android Central Moderator
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[mfaridi]

Go to settings - battery and take a screen shot. Then post that picture here

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

Thanks this is my screenshot

http://i60.tinypic.com/bhxi53.png
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[dpham00]

If you are charging with the screen on then it would take longer for sure. The battery stats look okay from a cursory look. What device do you have?

Also install "gsam" from the play store and post screen shots from that, perhaps it can catch something that is missed here

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[mfaridi]

If you are charging with the screen on then it would take longer for sure. The battery stats look okay from a cursory look. What device do you have?

Also install "gsam" from the play store and post screen shots from that, perhaps it can catch something that is missed here

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

When I charge my phone , screen is off , l install gsam these are screenshots
http://i57.tinypic.com/11v2jpy.png
http://i59.tinypic.com/2l9njwm.png

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[dpham00]

Try to let it run maybe 70% battery and post again. 3% might not be very accurate.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[mfaridi]

Try to let it run maybe 70% battery and post again. 3% might not be very accurate.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

Thanks
These are new screenshots
http://i62.tinypic.com/14jrb07.png

http://i59.tinypic.com/1sh4aq.png

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[dpham00]

Thanks for the screen shot. Which device do you have?

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[mfaridi]

Thanks for the screen shot. Which device do you have?

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

I have HTC vivo incredible s

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[mfaridi]

I need help

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[dpham00]

You can try to clear cache, and if that doesn't work, do a factory data reset

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[evilmiky]

I have little bit better idea than factory reset. Try turn off wifi during charging and/or data.

 

[mfaridi]

You can try to clear cache, and if that doesn't work, do a factory data reset

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

Thanks
What happen if I clear cache do I lose my application and data ?

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[dpham00]

Thanks
What happen if I clear cache do I lose my application and data ?

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No, you don't lose anything if you clear cache

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[mfaridi]

No, you don't lose anything if you clear cache

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

Can I clear cache with app ?
Or
I have to clear cache in boot ?

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[dpham00]

From recovery. Shut off phone completely then hold volume down key while pressing the power button, I believe.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[mfaridi]

From recovery. Shut off phone completely then hold volume down key while pressing the power button, I believe.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

I go to recovery and I see option for clear cache partition , do I need clear this partition ?

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[dpham00]

Yes Clear cache partition

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro