My phone shouldn't bootloop.....right?

[Bruce39]

This LG's official position - "LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (LG Electronics) for repair under full warranty."

Sounds like a repair & not a replacement. I don't know for sure; I may just go to Verizon store & ask

 

[Kko 5]

This LG's official position - "LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (LG Electronics) for repair under full warranty."

Sounds like a repair & not a replacement. I don't know for sure; I may just go to Verizon store & ask

Thanks friend....so far so good

Posted from my LG G4

 

[Bruce39]

You are right "so far so good"
Mine is a 505 bought in August, if it does goes bad, I hope soon, & not while we are on a long trip.

 

[KPMcClave]

This LG's official position - "LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (LG Electronics) for repair under full warranty."

Sounds like a repair & not a replacement. I don't know for sure; I may just go to Verizon store & ask

I'm on Verizon as well. When my G4 died from this, I was told (via phone) that they do the refurb replacement so we don't have to deal with repair through LG (my refurb arrived in 2 days...repair can take weeks). I do appreciate that aspect of it, and I suspect it will continue that way for at least those of us on Verizon. Other carriers seem to have different policies.

My main issue at that time was (and still is) that I'm still paying the installments to Verizon for my formerly new G4, on what is now a "like new" refurbished G4 (well, not really "like new," the power button is slightly scuffed, the all-time call timer in the phone settings has 9 days of calls on it, etc.). They gave me what equals a 2 months installments credit on my current bill, which is something, but I still think it's lame to be paying for a new phone that failed through no fault of mine, while using a used phone.

 

[LeoRex]

but I still think it's lame to be paying for a new phone that failed through no fault of mine, while using a used phone.

Well, that's par for the course. It's like car insurance. You buy a new car, make payments on that new car price. If you get into an accident or get it pinched, they aren't going to give you what the car was worth new.... you'll more or less get back what your used car is worth (GAP ins, etc whatever you might have)

Personally, I don't think it is reasonable to expect a new replacement for the used one you have. Now, I'd expect one in good working order that isn't trashed, of course... but 'new in box' I think might ask a little too much. Sure, if the thing is right out of the return window... then yeah, that's bad luck. But my wife's G4 getting up there now... 8 months old. If her's starting feasting on a big bowl of Boot Loops, if I got back a new one, I'd be amazed.