my phone was switch off when updating

ejromy

New member
Jun 8, 2016
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"MY MOTO G2 SWITCHED OFF WHILE UPDATING LOLIPOP TO MASHMELLOW. IT WONT POWER UP!!! WHAT WILL DO??<br/>A SERVIES CENTRE TOLD ME THE BOOT DIED SO THEY CANT FIX IT, AND THEY TOLD ME TO CHANGE THE MOTHERBORD!! WHAT WILL DO???"
 
How were you updating, through OTA or side load.....or other methods?

If you were updating and if failed, it should be covered under warranty.
 
It's a liability issue - they have to fix what they broke.

(The system boot really doesn't matter, it has to go into download mode. If necessary they'll have to do a JTAG reflash of the entire OS. They'll have to - it's their liability unless you got a notice to make sure that you had at least 50% battery and were given the choice of not updating [which they don't do - after a fixed number of requests, they just force an update to the phone, whether it has enough battery or not, causing a lot of dead phones].)