My phone will not hear me from lock screen

Rumblee1

Trusted Member
Nov 3, 2012
1,591
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I have a ZTE AXON 10 pro that is absolutely fabulous EXCEPT 1 THING. Even though I have all the correct settings in my phone and on Google, if I try to wake Google AI from my lock screen, nothing happens. Once unlocked, it will recognize my commands. Any help would be appreciated. I do have fingerprint unlock activated.
 
Is the Google app Battery Optimized in the system settings? If so, turn optimization off.