My Tab S5E will not update

[da2xff]

I have two Tab S5E, both bought at the same time. One has updated to 10 UI2.5. The other is still on 9 UI1.1. When i do a manual update it reports that it is up to date. It is still on June 2019 security patch.

 

[L0n3N1nja]

Are they both wifi tabs with the same model number?

If one is an LTE version it would need to be updated from the carrier it's intended for.

 

[Rico4you]

I have two Tab S5E, both bought at the same time. One has updated to 10 UI2.5. The other is still on 9 UI1.1. When i do a manual update it reports that it is up to date. It is still on June 2019 security patch.

If this can help

https://www.technipages.com/reset-samsung-galaxy-tab-s5e

 

[da2xff]

Are they both wifi tabs with the same model number?

If one is an LTE version it would need to be updated from the carrier it's intended for.

Both are wifi and the same model. They are not LTE

 

[da2xff]

If this can help

https://www.technipages.com/reset-samsung-galaxy-tab-s5e

I have done several soft restarts and i have also done a factory reset. no change.

 

[da2xff]

I have done several soft restarts and i have also done a factory reset. no change.

After a long session with the Samsung Canada support team, they were unable to update the tablet and told me to wait for the update to come out for my particular tablet. They are talking about Android 11 for the S5E and i am still sitting on Android 9.

 

[B. Diddy]

That's frustrating. I assume you already tried updating using Smart Switch, right?

 

[da2xff]

Yes.

 

[B. Diddy]

Is the one that's not updating an LTE-compatible tablet? If so, that would mean it's directly from a carrier, and typically carrier-specific devices need to be on that carrier's network to get the official system updates.

 

[da2xff]

No not an LTE compatible. I bought two at the same time from Costco. One is up to date and the other is still on 9. I checked to make sure that Smart Switch was up to date and it is. It says that my tablet is up to date although it is so far behind. I have chatted with Support several times and as previously reported they did try to help and then reverted to the company line to wait another week for the up date to come out. This all started several months previous. Tablet works fine other then being out of date and security patch is June 2019.

 

[B. Diddy]

How long ago did you get them? Even though you're presumably past the 90 day return window, they might make an exception if you demonstrate to them the problem.

Also, did you try contacting Costco Concierge Services? https://www.costco.com/concierge.html

 

[da2xff]

Your right, it is over a year now since my purchase and l know that Costco has a pretty generous return policy but in all honesty it isn't their problem and since the tablet works well, regardless of being out dated, l think l'm just going to live with it until l it's time for a replacement and then l will decide which way l am going to go. Thanks for your insight but l guess l will let this thread die.

 

[B. Diddy]

OK, no problem -- although I still think Costco might help you. The fact that two identical devices from them are behaving differently would suggest to me that there is a problem with either the hardware or firmware on one of them.

 

[da2xff]

I know I said I was going to let this thread die but I guess I'm a gluten for punishment. Here it is the new year and I am still stuck on Android 9 UI 1 and the security patch is June 2019. Still says i'm up-to-date though.

 

[mustang7757]

I know I said I was going to let this thread die but I guess I'm a gluten for punishment. Here it is the new year and I am still stuck on Android 9 UI 1 and the security patch is June 2019. Still says i'm up-to-date though.

Hi, you might need to flash through odin the stock firmware.

 

[da2xff]

Update

Here is my 6 month update. Still won't update. Stuck on 1.1 Android 9, sec patch June 2019. Any chance it will skip 10 and go straight to 11?

 

[mustang7757]

Re: Update

Here is my 6 month update. Still won't update. Stuck on 1.1 Android 9, sec patch June 2019. Any chance it will skip 10 and go straight to 11?

Yes if there a current firmware out for 11 then odin it

 

[s5etab]

That's frustrating. I assume you already tried updating using Smart Switch, right?

I made an account here just to post my solution. I know this solution didn't work for da2xff but maybe it works for others who view this thread.

My problem
I bought my Samsung Galaxy Tab S5e Wi-Fi the year it was released with Android 9 and security patch March 2019. It never received any update and always showed "your software is up to date" in the settings menu despite this not being the case. I'm unfamiliar with Odin so I didn't want to risk using it wrong.

My solution
I installed both Samsung Smart Switch on Windows and Samsung Smart Switch Mobile on my tablet and connected the tablet to my computer while running the software. The first time it didn't show an update button, but 30 minutes later when I opened Smart Switch a second time, it did. This was the Android 10 update, and now I'm able to download the Android 11 update in the settings menu (without Smart Switch).

Edit: don't update (17-01-2024)
If you're still on Android 9, don't bother updating. In my opinion, Android 9 is much better than Android 11.

• Android 11 is much slower. Each settings page takes at least half a second, up to a second to load. On Android 9, page loading was nearly instant. As for other apps, they take longer to load too. For example, the IMDb app splash screen needs 4 seconds on Android 11. On Android 9, it took approx. 3 seconds with cleared memory and cache.
• Android 11 has more bloatware like Bixby which I can't disable.
• App icons have become much smaller. Now, the icons are the same size as on my phone (S10e) despite my tablet having a 4x bigger screen and 2x bigger resolution.
• The PIP view interface needs to reposition itself thrice. You can't stick it to the top and bottom anymore either. And you must move it to the trash can with precision to close it as opposed to swiping it to the bottom with ease.
• The OS navigation bar swipe gesture doesn't work when an app is in full-screen mode, forcing you to swipe twice. Swiping the first time will only bring up the swipe gesture hint, at which point you need to swipe a second time.
• The overview button in Android's navigation bar (back–home–overview) swipe gesture can be cancelled in Android 9 but not in Android 11.
• Samsung One UI 3.1 frequently crashes when (specifically) viewing Youtube in PIP mode while browsing in Google Chrome. The touchscreen and buttons (power + volume) become nonresponsive for a approx. 60 seconds after which the reboots itself.

I understand this reads more like a rant than an informational edit. The reason I wrote down my complaints is for others to make a more informed decision on whether to update. For example, if none of my irritations bother you then definitely update for security purposes.

Edit 2: LineageOS (13-07-2024)
As I described in my other thread (downgrade firmware issues), I have been meaning to downgrade my Samsung Galaxy S5e tablet but it seemed impossible. I have found this thread on XDA and although it works for some people, I didn't manage to downgrade my tablet. So I've decided to switch to LineageOS 21 (Android 14) and doing so solved most most of my issues: better performance, no crashes, no bloatware, better PIP interface, etc.

For transparency, there are a few downsides but they are no issues.

• Bootloader is permanently unlocked.
• Samsung uses anti-consumer practices that results in denying access to certain Android/security features. For example, I cannot use my Samsung Galax EarBuds+ app for "security reasons", which is absurd because it's just a Bluetooth device interface.
• Dolby Atmos doesn't always work, but maybe this will be fixed with a future update (haven't installed the one available at the moment yet).
• Although Samsung One UI 3.1 kept crashing under certain circumstances, it does have an excellent interface and many apps and features, which LineageOS doesn't have. Sad to say, I have to resort to third party apps that often have ads and paid subscriptions.

 

[mustang7757]

I made an account here just to post my solution. I know this solution didn't work for da2xff but maybe it works for others who view this thread.

My problem
I bought my Samsung Galaxy Tab S5e Wi-Fi the year it was released with Android 9 and security patch March 2019. It never received any update and always showed "your software is up to date" in the settings menu despite this not being the case. I'm unfamiliar with Odin so I didn't want to risk using it wrong.

My solution
I installed both Samsung Smart Switch on Windows and Samsung Smart Switch Mobile on my tablet and connected the tablet to my computer while running the software. The first time it didn't show an update button, but 30 minutes later when I opened Smart Switch a second time, it did. This was the Android 10 update, and now I'm able to downloaded the Android 11 update in the settings menu (without Smart Switch).

Welcome to AC!
If you go to settings of PC smart switch and under preference enable Auto updates do you know going forward

 

[B. Diddy]

I made an account here just to post my solution. I know this solution didn't work for da2xff but maybe it works for others who view this thread.

My problem
I bought my Samsung Galaxy Tab S5e Wi-Fi the year it was released with Android 9 and security patch March 2019. It never received any update and always showed "your software is up to date" in the settings menu despite this not being the case. I'm unfamiliar with Odin so I didn't want to risk using it wrong.

My solution
I installed both Samsung Smart Switch on Windows and Samsung Smart Switch Mobile on my tablet and connected the tablet to my computer while running the software. The first time it didn't show an update button, but 30 minutes later when I opened Smart Switch a second time, it did. This was the Android 10 update, and now I'm able to downloaded the Android 11 update in the settings menu (without Smart Switch).

Welcome to Android Central, and thanks for your solution!