My videos have turned into still photos, help please

[AC Question]

I recently lost all my pictures and videos, luckily I got them all back but while sorting them into folders my videos have now turned into still photos

 

[B. Diddy]

Welcome to Android Central! You're probably looking at thumbnails. Where did you find these files?

 

[Brockway-Leon Caleb]

I have the same problem. I just need to figure out how to fix this.

 

[Kizzy Catwoman]

Please register for an account so we can help you further. With a guest account, you can't reply. Thanks

https://forums.androidcentral.com/showthread.php?t=409154

 

[Brockway-Leon Caleb]

I thought I did register

 

[Javier P]

I have the same problem. I just need to figure out how to fix this.

Welcome to the forums. Which phone do you have? Where are you seeing those files?

 

[B. Diddy]

Welcome to Android Central! The more details you give, the more we can help.

 

[Kizzy Catwoman]

I thought I did register

I thought you were someone different from the original poster. Sorry.

 

[Brockway-Leon Caleb]

Samsung Galaxy S7
and in my gallery

 

[B. Diddy]

I was thinking more details than that. Where are you seeing the thumbnails? A gallery app? A file manager app? Can you tell which directory/folder you're looking in?

 

[Javier P]

Samsung Galaxy S7

Are you using an SD card to store your media files? Have you already tried restarting the phone?

 

[Brockway-Leon Caleb]

in the samsung gallery app

 

[B. Diddy]

The original post of this thread back in 2017 mentioned having lost their photos and videos, then recovering them with some kind of data recovery program. Did that happen to you as well?

 

[Brockway-Leon Caleb]

yep when i recovered the videos they turned into thumbnails

 

[B. Diddy]

Which recovery program did you use? It's very possible the recovery program wasn't able to recover the actual video files, but only the thumbnails. Or perhaps the process you went through didn't specifically look for video files.

 

[Brockway-Leon Caleb]

I used the Photo Recovery 2019 pro

 

[anon(10614692)]

Why is it like pulling teeth to get information?? Where were the videos stored? You have been asked but not answered. Are any videos showing in Photos app? The more detail you can give, the better.

 

[Brockway-Leon Caleb]

they are showing up as thumbnails. like a normal photo. even though they should be videos

 

[anon(10614692)]

Where were they stored? Internal or SD card?

I used the Photo Recovery 2019 pro

Which version? Windows? Do you have a link to the software? If it's the Windows version it's not designed for mobile but will work on SD cards

 

[B. Diddy]

Hard to say, since we weren't there when you tried to do the data recovery using that program. If possible, try running it again, playing close attention to what kinds of files are recoverable. By this time, though, it may no longer be possible. You might also try contacting the support team for that recovery program.