My Z Play just started rebooting on its own.

[jbird68]

My Z Play has restarted on its own 4 times today. I uninstalled the last app I installed thinking that was the culprit. But it restarted one more time and hasn't done it again for a while. Any ideas on why it would just randomly restart?

 

[Laura Knotek]

Have you tried a cache partition wipe? None of your user data will be lost.

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/113289/p/30,6720,9835

 

[jbird68]

Have you tried a cache partition wipe? None of your user data will be lost.

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/113289/p/30,6720,9835

I have not. Never heard of it.

 

[jbird68]

I just followed the steps in the link. Didn't take long. Now I'm just waiting to see if it fixed my issue.

 

[jbird68]

Well that didn't fix it. After about 30 minutes it rebooted again. Ugh!

 

[jbird68]

Well, I ended up resetting my phone back to factory. It's working good again but I lost some data I thought I had backed up and didn't. It was actually very easy to reset the phone and reinstall all the apps. Google saved most of my app information.