you're going to have to call them and pray you get someone competent enough to handle the problem... they'll have to generate the password for you and send it via snail mail. takes a couple of days.
I had to speak to 3 different people in order for that to happen for me. The first 2 (not even joking here) told me I needed to download vz access manager and install it on my xoom.
I had the same issue but before I called Verizon I found an app in the market that keeps track of data usage. Is this not a good solution? I thought it was but now that I read this thread an no one else has gone this route I'm starting to wonder if I need the Verizon app to be accurate.
No man I mean a third party app.It's a great solution, the problem is if you are on wifi it requires that you type in a password. You know... the password we don't have and can't get.
So for the time being the workaround is to start the Xoom with wifi disabled and while using 3G open the app and it will work.
Yeah that's what I just finished doing. I just couldn't justify keeping it. After testing that data counter I used like 100MB just messing around it. It was then I realized just how fast this tablet will blow thru 1 gig, and what a waste of twenty bucks it really is.I was told they'd mail me the password...snail mail....
"like, on a piece of paper..... in an envelope...with a stamp?" I asked
"yes sir" she responded.
"Cancel my account then please." I replied
"Yes sir" she retorted
"Thanks" I cheerfully offered.
"No problem sir, anything else I can help you with?" She asked
"Nope. Have a super day" I said
"You too" she said as she hung up.
Sent from my Xoom using Tapatalk
hey, it gets worse. I am now on my third attempt to get a password. seems their password system has a problem with generating invalid passowrds. Each time the response is 'sorry sir, but we will have to mail you a new password'.
I asked tech support at what point point do they come up with an alternate solution? her response... 'I see your point sir. '
If this fails one more time and they offer to send me another snail mail I'm going to take the zoom back and get an iPod. :-!
I had that problem also, i was using the myverizonwireless app and it shows that I have 5 text mrssages and was being charged per message! I found out that we can't send/receive texts on the Xoom and called in. They connected me to tech support and he was able to block all text messages and refund the charges.(if any)This is a joke right? Someone in verizon didn't think through this? I'm being transfered to tech support because my device won't receive text messages. I can't make this stuff up!