N10+ VTT audio issue (VZW)

[rykatemom]

Hi all!

Not new to the Samsung or Note line, just loved my Note 4 so much this was my first upgrade, got the Note 10+ and someone will have to pry this baby from my cold, lifeless fingers. LOVE this phone.

That said, I've run into one real problem, and I've run out of solutions. When using the "Ok Google" voice activation while media is playing (Play Music and Maps, normally), the Assistant activates, but it doesn't mute the media volume like it used to on my Note 4. I've tried checking settings, individual app settings... no dice. This is a pretty big issue for me since I drive for a living- my Google Assistant should get a paycheck. The problem seems extant no matter the audio feeds- it happens with my Buds, my BT reciever in my van, and when the phone is just on its own speakers/mics. Any suggestions?

Thanks for the patience. This was almost like getting an Android for the first time again, lol. I got a Tab S4 and my Note 10+, and I'm having to totally relearn a TON. My old devices were my Note 4 and my Note Pro 12.2.

-Kelly