So, I hope someone here can help me out. I have a Moto X (2013) running Android 4.4.4. I have a very annoying bug. When I listen to a voicemail through the earpiece, the volume buttons do not control the volume. If I play the voicemail through the external speaker, I can ramp the volume up and down, but through the earpiece, no dice. On the screen, the volume control indicator shows that it's working. The picture of a phone is on the left and the bar moves with the button presses, but the actual volume out does not change.
Anyone know what I can do to fix?