Navigation bar does not open in settings

[Romicchio]

Hello, The navigation bar works but I cannot access the settings menu, black screen. clear the cache partition. remained the same. galaxy a50, android 10 security patch january 2021. I also noticed that in the system applications list the navigation bar item is repeated 5 times.
Thanks in advance for any help

 

[methodman89]

Was this a company phone? Were you given it, and you were set up as a guest user? Have you tried to clear the cache partition and reboot?

 

[mustang7757]

Hello, The navigation bar works but I cannot access the settings menu, black screen. clear the cache partition. remained the same. galaxy a50, android 10 security patch january 2021. I also noticed that in the system applications list the navigation bar item is repeated 5 times.
Thanks in advance for any help

Hi, welcome to AC!

So at this moment you have a black screen?

 

[B. Diddy]

Welcome to Android Central! So everything works, except that the System Settings menu can't be accessed? Does this persist in Safe Mode? www.samsung.com/ca/support/mobile-devices/galaxy-a50-safe-mode/

 

[Romicchio]

Thanks for your answer. No, it works in safe mode. What can it be? - Not a business phone, I have already cleared the partition cache and rebooted

 

[B. Diddy]

I still don't quite understand the problem, though. Are you saying that when you swipe down the notification panel and tap the Settings gear icon, nothing happen? Or if you open the App Drawer and tap the Settings icon in your app list, nothing happens?

 

[Romicchio]

the settings open, does not open the setting in screen - navigation bar, here remains black screen, in safe mode instead it works

 

[mustang7757]

the settings open, does not open the setting in screen - navigation bar, here remains black screen, in safe mode instead it works

If its working in safe mode , double check any 3rd party apps causing this.

 

[Romicchio]

I did not install anything recently. What I should do? As thyrd part
apps I have Signal, Telegram, Swiftkey, Malwarebyte, N7Player,
Spotify. Do you know any way to individuated the app that causes my
issue? Thanks a lot

 

[mustang7757]

I did not install anything recently. What I should do? As thyrd part
apps I have Signal, Telegram, Swiftkey, Malwarebyte, N7Player,
Spotify. Do you know any way to individuated the app that causes my
issue? Thanks a lot

Try Malwarebyte first then N7player next

 

[B. Diddy]

It doesn't necessarily matter if you didn't install any new apps recently -- a recent update of one of your apps may have caused the issue. Or the security patch by Samsung might have introduced a glitch with one of the apps.

 

[Romicchio]

It doesn't necessarily matter if you didn't install any new apps recently -- a recent update of one of your apps may have caused the issue. Or the security patch by Samsung might have introduced a glitch with one of the apps.

Hi, Do you always mean third party apps or even system ones?

 

[B. Diddy]

It's typically 3rd party apps, although glitches with system apps are still possible. But since the problem goes away in Safe Mode, that eliminates system apps (or any app that came preinstalled on the phone), since Safe Mode disables all apps that weren't originally on the phone.

 

[Romicchio]

thanks, ok understood, I try to uninstall one app at a time until I find the one that generates conflict. I'll let you know