Need help reinstalling OS, I think

Ceatram23

New member
Jun 26, 2025
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Samsung S9+ (SM-G965U), Mint Mobile (Verizon towers)

I was attempting to call someone, but I ran into the not uncommon issue of I can hear them but they can't hear me, so I restarted my phone, and it has been bootlooping since. It will go to the carrier screen, freeze for a few minutes, then go back through the S9+ and Samsung to stop on the carrier screen again. I have been able to get to the boot menu, and have tried both clearing the cache and optimizing apps to no avail. The recovery logs haven't been much help either, as I can't port them off the device (at least, I don't know how), nor can I find anyone with similar logs. It starts with "FATAL EXCEPTION IN SYSTEM PROCESS: main", the first line is "java.lang.RuntimeException: Failed to start service com.android.server.timezone" and next is "RulesManagerService$Lifecycle: onStart threw an exception".

My best guess is that the timezone service corrupted or isn't playing nice and needs to be reinstalled, so that's what I've been working on. I've installed Odin, SamFirm, and Frija, as recommended in this post. I've also downloaded this rom, as initially I was following a Odin + Rom guide, that didn't work as my phone wouldn't show up in the ID:COM. My main fear though is that in the reinstallation process, I might lose files/ texts /app data.

I don't know what I'm doing and am just trying to not lose a few years of data in one full swoop. Any help on how to fix this issue without reinstalling os, or a way to reinstall without losing personal files / data would be greatly appreciated.
 
Unfortunately, this sounds like a hardware failure rather than a software failure. The S9+ is over 7 years old and probably on its last legs. It may not be worthwhile to have it repaired at this time. I'd suggest getting a quote from a repair shop and then deciding if it's worth repairing or getting a new phone.