Need help ...

[rsk2mc]

My D2 will turn on but once you unlock it it freezes instantly. Sometimes i can get all the way to the factory reset screen before it freezes. Any ideas on this or how to reset the phone using the computer

 

[thebizz]

You need to do a factory reset in recovery.power the device on while holding x once you see the triangle hit the search button in the keyboard. Then you should see an option to wipe data cache. Use the volume buttons to navigate and the camera key to select that option once done select reboot hope this helps

 

[jdbower]

I have a similar issue, although maybe not as severe as yours. I think there's a problem with the way metal case interacts with the capacitive screen (and it's clearly only an issue with a small number of devices rather than a fundamental design flaw). If a factory reset doesn't work (see directions here, you may want to try swapping it out.

With mine it seems better if I hold it by the open keyboard and it's pretty much impossible to use when plugged in. Finding a good grip is easy enough I haven't felt the need to make a special trip to exchange it yet. Mine seems worse on the keyboard-side of the screen bezel but YMMV.