Need some help tablet locked up

[AC Question]

My tablet is (KOCASO M736) it is locked on the android start up screen. wont go past that screen. I keep having issues of it just turning of by the screen whitening out and then goes off then it comes on when it wants to. I keep loosing everything I do on it though. very unhappy and frustrated at this point. I even suggested my mom get one and she did but hope hers is better.

 

[srkmagnus]

My tablet is (KOCASO M736) it is locked on the android start up screen. wont go past that screen. I keep having issues of it just turning of by the screen whitening out and then goes off then it comes on when it wants to. I keep loosing everything I do on it though. very unhappy and frustrated at this point. I even suggested my mom get one and she did but hope hers is better.

Have you checked the manufacture website for ways to factory reset through recovery? Take a look at this thread: http://forums.androidcentral.com/general-help-how/266897-factory-reset.html

Three post down is a reference to the manual. Take a look through that and see if there's a way to boot into recovery.