Netflix 15001 error

gti5notrkt

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Jul 18, 2013
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Installed clean on N7.2 and got a 15001-cannot connect to network error. Tried clearing cache and deleting/reinstalling and same error. Any suggestions?


Jon.
 

FitzAusTex

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Oct 28, 2010
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Same problem until I cleared data. Had to reenter netflix email and password but all was well after I did that.

Posted via Android Central App
 

gti5notrkt

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Same problem until I cleared data. Had to reenter netflix email and password but all was well after I did that.

Posted via Android Central App

Already done that. Cleared cache AND cleared data. Also tried deleting the app and re installing. Rebooting didn't help.

At a total loss.
 

RCicale

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Had the 12001 error today. Went online on Netflix website and initiated a chat with a tech. He advised to go into settings, apps, Netflix then clear data. That worked for me. But try the help chat on Netflix website. They are very helpful.

Sent from my Nexus 7 using AC Forums mobile app
 

dancrawford44

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Aug 11, 2013
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Having the same problem. Tried the same solutions. No help. Netflix suggested I delete all my apps. Is that necessary? I spent a lot of time researching apps and download them.
 

jd914

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Was having that issue and I cleared cache cleared data and forced app, logged back in and all is working fine now.

Sent from my Nexus 7 using Tapatalk 4
 

Stamponephoto

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I have a nexus 7 (2013) rooted and unlocked, running 4.3 my Netflix is 4.2.1 build 950.
Every time I open the app I immediately get 15001 error and can go no further. I have tried clearing the data, uninstalling, and rebooting. Nothing has changed... Any ideas?
 

wrecklass

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Jun 8, 2010
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I'm guessing we have to wait for Netflix to fix the issues they have with Android 4.3. Force closing allows me to watch movies but eventually when I go back to watch something else it gives the error and I have to restart.

Sent from my Nexus 7 using Tapatalk 4
 

log_jammin

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Same issue here. Cleared data, cleared cache and that didn't work. Uninstalled and reinstalled. Same message every time "Sorry we could not reach the Netflix service.... (15001).
 

scsw_cdj

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Aug 15, 2013
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I had this same error (15001) with a brand new Nexus 7 (2013). I contacted Netflix support last evening and they were less than helpful. I uninstalled the Netflix app and went back to the Google Play Store to re-install it. I noticed that the page for Netflix app indicates that it is necessary to have the latest updates for the Nexus 7 HD. Since I had nothing to lose in doing the update, I went through the update process on the tablet (updated from the build that came on the tablet, JWR66N, to JSS15J), re-installed the Netflix app, and it now connects and runs just fine! I hope this addresses the problem that you are having.
 

Grabber5.0

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I have not seen this error yet. I do have trouble trying to resume a movie after pausing for an extended time or backgrounding the app. Usually it won't resume unless I kill the app. When it's like this, the app also gets pretty unresponsive to taps, and the keyboard is delayed opening when tapping a text field.

Sent from my Nexus 7 using Tapatalk 4
 

wrecklass

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Since I had nothing to lose in doing the update, I went through the update process on the tablet (updated from the build that came on the tablet, JWR66N, to JSS15J), re-installed the Netflix app, and it now connects and runs just fine! I hope this addresses the problem that you are having.

Mine was upgraded to JSS15J the day I bought it, so that doesn't fix the problem everyone.
 

Stamponephoto

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I was able to solve my issue by updating my build. I found a "stock" build here:
http://forum.xda-developers.com/showthread.php?t=2382965
I just downloaded the zip then boot into recovery (twrp) and flash the aforementioned zip. Worked like a charm. I think I could actually have just got it directly from AOSP but either way, this works just fine. Though I just read that there is a new build pushing out today, to fix the phantom touch bug.

Sent from my Nexus 7 using Tapatalk 4
 

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