Netflix is not working.

[scribe4food]

I get the following message when trying to access Netflix:

Please make sure that your device has network connection and the date and time setting are accurate. (-3)


Anyone else getting this?

Posted via Android Central App

 

[B. Diddy]

Does that happen on any wi-fi network? Check your router's settings--are the date and time correct there?

 

[scribe4food]

I'm doing it on my Verizon Hotspot.

Posted via Android Central App

 

[B. Diddy]

Is it one of those MiFi portable hotspots? Check the Tab Pro's time and date, and make sure they match your Verizon phone's time and date exactly (on your phone, it should be the same as what the MiFi uses as well, since it's taken from the Verizon signal).

 

[frope01]

I got that message. I thought the time set automatically. Turns out it was a couple minutes off. I reset the time and no more message. I can't remember what app it was but I don't believe mine was Netflix.

Sent from my sweet G3.
♻Positivity!

 

[scribe4food]

I'm using the Hotspot on my phone. There is no reset for setting the time on the WiFi version of 8.4, has to be done manually. That said, still not working.

Posted via the Android Central App

 

[B. Diddy]

Can you clarify--you've confirmed that the tablet's time and date have been manually set to match the phone's exactly?

 

[scribe4food]

Yes, all obvious solutions aside, I set the time exactly (or as close to the second as possible) to the time on my phone. Netflix is not working on Galaxy Tab Pro 8.4 WiFi version. Any suggestions, besides the obvious solutions?

Posted via the Android Central App

 

[B. Diddy]

It'd be worth trying a cache partition wipe, if you haven't already. It's hard to find the steps for the Tab Pro, so see if the steps for the Tab S work: https://support.t-mobile.com/docs/DOC-19170

 

[scribe4food]

B. Diddy, clearing the cache seems to have done the work. Thank you for your advice.

Posted via the Android Central App

 

[Ronnie Barabas]

I had this problem on my Asus TF300T tablet running Android 4.2.1. After clearing the data, removing all updates for the Netflix app and updating again, the issue was still there. It turns out that Netflix is very finicky about the network you're connected to. Mine has two routers: one for the wired devices and one for the wireless devices. The gateway is on the wired router and the wireless router goes out through it. Some posts advice to run a WAN test on the router and that's when I realized that the internal tools in the wireless router do not have access to the internet, although every wireless device connected to it has internet access, including my tablet in question. I switched the operation mode on the wireless router from router to access point. That fixed the Netflix sign in problem for me.

If you find that nothing works for you at home, try connecting somewhere else. If you have specific DNS servers in your (Android) network setup try without them.