New 3XL getting hot

[ImTurningViolet]

I just bought the 3XL and it gets hot all the time. I'm going to factory reset it later, which is a real bummer. Just wondering if this is normal for the phone?
For example, I it restarted my phone and it's hovering around 100 degrees. It is pretty much at 100 any time I do anything with the phone. Facebook, using the camera, anything.
I don't think my 2XL ever got hot, but it was in a case and I don't have one for my 3 yet.

 

[mustang7757]

I just bought the 3XL and it gets hot all the time. I'm going to factory reset it later, which is a real bummer. Just wondering if this is normal for the phone?
For example, I it restarted my phone and it's hovering around 100 degrees. It is pretty much at 100 any time I do anything with the phone. Facebook, using the camera, anything.
I don't think my 2XL ever got hot, but it was in a case and I don't have one for my 3 yet.

Maybe from setting it up ? Just needs to settle in .

 

[ezdoit]

I just bought the 3XL and it gets hot all the time. I'm going to factory reset it later, which is a real bummer. Just wondering if this is normal for the phone?
For example, I it restarted my phone and it's hovering around 100 degrees. It is pretty much at 100 any time I do anything with the phone. Facebook, using the camera, anything.
I don't think my 2XL ever got hot, but it was in a case and I don't have one for my 3 yet.

Pretty unfair to compare case to caseless, let it settle in, as "stang suggested, and then see where you're at. Enjoy the 3XL, I am very happy with mine.

 

[ImTurningViolet]

Pretty unfair to compare case to caseless, let it settle in, as "stang suggested, and then see where you're at. Enjoy the 3XL, I am very happy with mine.

I'll give it a couple of days then. I love it so far!

 

[ezdoit]

I'll give it a couple of days then. I love it so far!

I think you'll end up being very happy with the 3XL, it's a great phone.

 

[EMGSM]

I think you'll end up being very happy with the 3XL, it's a great phone.

This^^^ +1

 

[rickms80]

I just bought the 3XL and it gets hot all the time. I'm going to factory reset it later, which is a real bummer. Just wondering if this is normal for the phone?
For example, I it restarted my phone and it's hovering around 100 degrees. It is pretty much at 100 any time I do anything with the phone. Facebook, using the camera, anything.
I don't think my 2XL ever got hot, but it was in a case and I don't have one for my 3 yet.

My 3XL was staying toasty after I got Android 10. It's back to normal after that 3C update.

 

[ImTurningViolet]

My 3XL was staying toasty after I got Android 10. It's back to normal after that 3C update.

Cool. I just updated it. No overheating yet. Fingers crossed. Hopefully I was just too reactive.

 

[ImTurningViolet]

Just kidding. it's overheating right now. I jinxed myself!

 

[B. Diddy]

When it runs hot like that, is there anything unusual in the battery stats? Any app that seems to be using more battery than it should?

 

[ImTurningViolet]

When it runs hot like that, is there anything unusual in the battery stats? Any app that seems to be using more battery than it should?

Nope. It looks normal. I asked them to send me a new one. I think Google has some quality control issues. I bought the 2 at launch and promptly dropped it. Luckily I bought the insurance so they sent me a replacement. I had to send back two replacements for different reasons.

When I contacted support today, they didn't even ask me to reboot in safe mode or reset it, they just said ok, we're sending you a new one.

 

[B. Diddy]

That's nice -- hopefully no problems with the replacement!

 

[ImTurningViolet]

That's nice -- hopefully no problems with the replacement!

Got the replacement yesterday and it's great. It doesn't get hot the way the first phone did.

I'm glad I went through with the replacement. I had been second guessing myself but on my way home w the first phone yesterday, it got up to 110 degrees again just playing an already downloaded podcast.