- Jan 30, 2013
- 11
- 0
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I ordered my N4 the day they reappeared in the Google store. I was configuring it, but noticed dim wavy areas near the top of the screen. I've attached 2 images below. It is difficult to capture the issue with a camera, but I tried. I used a screen test app to get a consistently lit white screen and took a photo with my DSLR. I made a second image in which I drew arrows pointing to the dim areas. It is as if the LCD just isn't lit correctly in those areas. You can only see it if you click on the large versions of the images.
There is a distinct lack of consistency in the brightness of the screen in the top 5 mm. This is not noticeable when covered by the black notification bar, but is very obvious when watching a full screen video or app, especially in dim lighting. It is very distracting. None of my other devices (N1, iPod touch, Samsung Exhibit, etc.) have had a screen issue like this. I posted a couple of days ago in the "I've Requested a Replacement" thread, but that seems to have died.
So today, I phoned Google support, and after describing the issue, being transferred to a "specialist," and describing the issue again, I was told that this is not worthy of a warranty replacement. I suppose that I can begin a "buyers remorse" return, since it hasn't been 15 days yet, but that's not hat I wanted. What I really want is a Nexus 4 that I can be happy with. I've been waiting for a true Google phone since I was an early adopter/purchaser of the original Nexus 1, and I was really excited about this phone. But I plan to have this phone for a long time, and I will be continually disappointed with the screen on this one if I keep it.
Is this poor quality control "normal?" Do any of you notice this on your N4? If this is typical, I certainly could not recommend purchasing this device, and will be very disappointed.
Thanks,
Michael

There is a distinct lack of consistency in the brightness of the screen in the top 5 mm. This is not noticeable when covered by the black notification bar, but is very obvious when watching a full screen video or app, especially in dim lighting. It is very distracting. None of my other devices (N1, iPod touch, Samsung Exhibit, etc.) have had a screen issue like this. I posted a couple of days ago in the "I've Requested a Replacement" thread, but that seems to have died.
So today, I phoned Google support, and after describing the issue, being transferred to a "specialist," and describing the issue again, I was told that this is not worthy of a warranty replacement. I suppose that I can begin a "buyers remorse" return, since it hasn't been 15 days yet, but that's not hat I wanted. What I really want is a Nexus 4 that I can be happy with. I've been waiting for a true Google phone since I was an early adopter/purchaser of the original Nexus 1, and I was really excited about this phone. But I plan to have this phone for a long time, and I will be continually disappointed with the screen on this one if I keep it.
Is this poor quality control "normal?" Do any of you notice this on your N4? If this is typical, I certainly could not recommend purchasing this device, and will be very disappointed.
Thanks,
Michael

