New Q Venture reboot loop

[smccloud]

Got my wife a Q Venture tonight and the minute I put it on the charger it started doing this. Gets real hot and every once and a while I get a battery symbol. In feel bad because I talked her into it (on sale at Target and she wanted a newer FitBit). Do we just need to exchange it already?

Please excuse the screeching kids. //cloud.tapatalk.com/s/5b95b30f951c3/20180909_185226.mp4