New Zenwatch won't charge

[fountain_swfl]

I just got a new Asus Zenwatch from BestBuy on Thursday. It charged that night to 100% but I noticed when I pulled it off the charger this morning that it hadn't charged at all. I've been messing around with it most of the night but haven't had any luck. I've tested that the USB cable is good but can't test the charging dock. I also reset the watch back do defaults to see if it had any effect, no luck. It's as if it doesn't even know it's connected to a charging source. Anybody else having any issues like this?

 

[bbtkd]

I just got a new Asus Zenwatch from BestBuy on Thursday. It charged that night to 100% but I noticed when I pulled it off the charger this morning that it hadn't charged at all. I've been messing around with it most of the night but haven't had any luck. I've tested that the USB cable is good but can't test the charging dock. I also reset the watch back do defaults to see if it had any effect, no luck. It's as if it doesn't even know it's connected to a charging source. Anybody else having any issues like this?

Several possibilities. First - ensure you have it the right way on the watch so the contacts line up. Second - make sure the USB connector is fully in the cradle. I have experienced both of these issues myself. Check to see if the charging light comes on next to the USB cable when you put the watch in the cradle. If still not working, be aware that some have complained that the latest Android Wear update (5.0.2) doesn't always charge the first time you put it in the cradle. Re-inserting it a time or two seems to resolve it. Whenever you put it on the charger, be sure the light comes on and the charge indicator on the screen shows it is charging - presuming the watch face you select shows that.

 

[PlanetPluto7]

If charge light does not come on try using a pencil eraser on watch and cradle contacts; just one or 2 swipes.

 

[waldopepper]

I had this exact problem after one or two days of initial use - it didn't charge over night and when I tried to get it working that evening, the square charging light in the cradle itself didn't come on, so it was an issue with either the cradle or the watch itself. I had to return & get a replacement for mine because nothing seemed to fix this.

 

[e-gadget-guy]

I should have known that would work. Thanks

 

[Mackenzie Aymond]

Cleaning the charger and charging port with a pencil eraser actually worked. I had tried everything else and nothing worked. Thanks!

 

[Dconn1975]

Cleaning the charger and charging port with a pencil eraser actually worked. I had tried everything else and nothing worked. Thanks!

Wow! So it was just a bad or dirty connection. I would have never thought to try a pencil eraser to both sides. I'm shocked that worked but glad it fixed it for you. By the way how long is your battery lasting?