I just find out my Nexus 4 cracked on the back glass. No damage, no dropping, and no bending of any kind. What is going on with this phone? I reported the issue to Google and waiting for their support team to reply me within the next 48 hours. WE need to keep reporting about this issue and let them know there is a PROBLEM!!! The more we call, the more time they will put in for investigation.
Nexus 4 back shattered within 24 hours - not dropped!
- Thread starter Mark The Mark
- Start date
It looks like glass can crack without impact:
Spontaneous glass breakage - Wikipedia, the free encyclopedia
And it looks like there's probably a manufacturing defect by LG that Google and LG are quietly trying to sweep under the rug.
Spontaneous glass breakage - Wikipedia, the free encyclopedia
And it looks like there's probably a manufacturing defect by LG that Google and LG are quietly trying to sweep under the rug.
We've just had a Nexus 4 crack spontaneously as well, after 4 days, no drops or knocks.
It was left charging overnight and was like this when it was picked up. It's continued to get worse - it was still making Rice Krispies noises for several days.
Google agreed on the phone to replace it, but now that we have sent the old one back they say they are going to charge us for repairs so it can be sold as refurbished.
Dealing with Google is frustrating. The phone is answered by Americans who are helpful, but don't understand UK law. Emails are answered by non-native English speakers who aren't helpful and don't understand UK law. At one point they started calling me Alex instead of Andrew and told me to contact Samsung to get my LG Nexus repaired. They also told me to send my correspondence to legal@google.com because they don't understand the Sales of Goods Act.
We've noticed a few things different between the broken and replacement phone:
There's clearly some phones with a manufacturing defect that causes the backs to be extremely sensitive - the breaking does appear to be spontaneous.
Under Section 14 of the Sale Of Goods Act 1979: Implied terms about quality or fitness, (2B) (e) durability an item of should be of a reasonable quality and "last a reasonable length of time". The Nexus 4 we received doesn't meet this. The burden of proof is on Google to show that the phone was dropped or mistreated, rather than me prove it wasn't. I'm totally willing to take this to small claims court.
It was left charging overnight and was like this when it was picked up. It's continued to get worse - it was still making Rice Krispies noises for several days.
Google agreed on the phone to replace it, but now that we have sent the old one back they say they are going to charge us for repairs so it can be sold as refurbished.
Dealing with Google is frustrating. The phone is answered by Americans who are helpful, but don't understand UK law. Emails are answered by non-native English speakers who aren't helpful and don't understand UK law. At one point they started calling me Alex instead of Andrew and told me to contact Samsung to get my LG Nexus repaired. They also told me to send my correspondence to legal@google.com because they don't understand the Sales of Goods Act.
We've noticed a few things different between the broken and replacement phone:
- The old phone got very hot (too hot to hold comfortably) a few times, including during charging. Hotter than an iPhone 5. We suspected it was normal - appears not, as we can't get the new one this hot even with intensive games.
- The new phone has a much better battery life.
- The new phone has the two small plastic nubs on the back, and had an IMEI number on the back. The old phone had neither.
There's clearly some phones with a manufacturing defect that causes the backs to be extremely sensitive - the breaking does appear to be spontaneous.
Under Section 14 of the Sale Of Goods Act 1979: Implied terms about quality or fitness, (2B) (e) durability an item of should be of a reasonable quality and "last a reasonable length of time". The Nexus 4 we received doesn't meet this. The burden of proof is on Google to show that the phone was dropped or mistreated, rather than me prove it wasn't. I'm totally willing to take this to small claims court.
Am dying to take my case off and rock this phone naked but this thread scares me 
Posted via Android Central App
Posted via Android Central App
Do it! I've had mine for six months now and have never had a case on it! Screen is still perfect and so is the back.Am dying to take my case off and rock this phone naked but this thread scares me
Posted via Android Central App
Am dying to take my case off and rock this phone naked but this thread scares me
Posted via Android Central App
Take it off, if it breaks I would imagine that nexusGirlX will buy you a new one....
If you look back here you will find me telling how the back of my new N4 cracked within the first hour that I got the phone. It snapped just carrying the phone in my pocket. Google and LG completely fobbed me off so I paid LG's service company $100 to replace the back. That was 7 months ago and I have carried the same phone now in my pocket ever since without any cover/protector and without issue. I don't use covers now and never have because they look damn ugly, add bulk, and hide the native glass elegance of the phone (same reason I never used a case for my iPhone 4 before the N4). My phone still looks fantastic, essentially as new. I have never dropped it though and am pretty careful with my stuff.
My story pretty much shows that there are some faulty manufactured glass backs though, regardless of what Google and LG may say.
My story pretty much shows that there are some faulty manufactured glass backs though, regardless of what Google and LG may say.
You guys know that tempered glass for desks and such? Well I picked one up awhile back and literally just as it got into the air it shattered. No joke. Ended up with glass splinters. Thought it wasn't supposed to Do that. Anyways. True story. I seriously will never pick up a piece again...
There may have been a sharp object you set the phone down onto? Still seems pretty crazy it would just crack like it did.
Sent from my HTC One
There may have been a sharp object you set the phone down onto? Still seems pretty crazy it would just crack like it did.
Sent from my HTC One
My 2012 Toyota was sitting in the driveway, as I walked towards it, and the entire front end suddenly just crumpled up and the transmission dropped out of the bottom, then it went on fire and burned to the ground. .......Dang!!!!!! 
Hi, I had the exact same thing happened to me.. watched my back screen shatter for about 20 seconds could hear it crackling! LG seemed to think it would be covered under warranty when they saw the pictures so I sent it for repair... I have just recieved a 'quote' from LG for repairs as it is not covered under warranty due to 'physical repairs' (duh!)... it will cost me 62.86 pounds for the screen to be repaired OR 14.40 pounds if I just want my phone back unrepaired... If i dont pay the 14.40 my phone will be 'environmentally destroyed'! What should I do?
Theres also no mention in the quote of fixing the software issues that it was sent off with too (it like to turn itself off and then had awful difficulty turning on!)
What was the outcome of your whole situation? Im so confused as to what to do... I'm not willing to pay 14.40 for something that was not my fault, and still not have it fixed!
Theres also no mention in the quote of fixing the software issues that it was sent off with too (it like to turn itself off and then had awful difficulty turning on!)
What was the outcome of your whole situation? Im so confused as to what to do... I'm not willing to pay 14.40 for something that was not my fault, and still not have it fixed!
Hello,
Sorry this happened to you. This looks like it could be what is called a "thermal crack". If your phone is too hot when placed on a cold surface, it causes a mismatch between material properties which cause a failure in the glass. The same can happen with any phone/device just as in a refrigerator with glass shelves or simply a glass; if you remove a glass shelf and immediately run hot water over it, it can shatter or vice versa with a glass fresh out of the dishwasher that has just dried.
Very sorry for the inconvenience.
Regards,
^CL
Sorry this happened to you. This looks like it could be what is called a "thermal crack". If your phone is too hot when placed on a cold surface, it causes a mismatch between material properties which cause a failure in the glass. The same can happen with any phone/device just as in a refrigerator with glass shelves or simply a glass; if you remove a glass shelf and immediately run hot water over it, it can shatter or vice versa with a glass fresh out of the dishwasher that has just dried.
Very sorry for the inconvenience.
Regards,
^CL
No one (of above) put his phone into fridge or spilled on it boiling water. Looks like production defect of glass to me.
Tempered glass should withstand good temperature shock without an issue.
sibeans
Well-known member
- Jul 7, 2013
- 143
- 0
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*bullspit...seriously, if you expose your tech to extremely unfavorable conditions, you'll most likely get extremely unfavorable results...my only real complaint about the n4 is the back having a coefficient of friction of zero
Posted from my "CrackDroid" Nexus 4 via the Android Central App
Posted from my "CrackDroid" Nexus 4 via the Android Central App
I've been clumsy lately and accidentally rested it on sloped surfaces like a book with a pencil underneath and it slowly slid off and fell. Today it was my desk onto hardwood floor naked. Not a scratch. A couple weeks ago it fell off of a 4 1/2 ft high shelf and fell onto hardwood floor and landed face down on the screen. I heard it slap when it landed and I thought it was book. When I saw it was my N4 I fully expected the screen to be cracked because it only had a cheap TPU case on it, but I couldn't believe it, there wasn't a scratch to be found. Mine's been pretty sturdy. I've had a couple other 1 and 2 foot drops, but those times it was cased up pretty good.
I know how you feel , I had my phone on the charger pad ,I got a text and picked up phone started texting back and i feel a sharp pain in my thumb and started to hear crackling sounds , It scared me at first i thought the phone was blowing up LOL
I looked at back screen and it was shattering in tiny cracks .....i was like omg whats going on ....So my question to you since they didn't help you who did you take phone to ? to get it fixed ,and how long did it take?
Thanks Shayla
I looked at back screen and it was shattering in tiny cracks .....i was like omg whats going on ....So my question to you since they didn't help you who did you take phone to ? to get it fixed ,and how long did it take?
Thanks Shayla
Ok, after i took mine to warranty, i searched the web and found this topic.
Mine did exatcly that, and i thought it was the battery expanding, since it was stuck on 48% for a good 1 hour of use.
So whats the position of LG on this?
The phone breaks itself for no apparent reason and its our fault?
Mine did exatcly that, and i thought it was the battery expanding, since it was stuck on 48% for a good 1 hour of use.
So whats the position of LG on this?
The phone breaks itself for no apparent reason and its our fault?
Experienced exact same thing today. Not convinced about the thermal theory, mine was also on a wooden kitchen counter & the back of the phone wasn't noticeably hot at the time
Last edited:
This isn't surprising. Google designed the back of the N4 with exact dimensions to the phone. Therefore, if the back is manufactured a thousandth larger than the blueprint, it will receive exceedingly large pressure that can cause this to occur. There are lots of aftermarket back panels for the N4, and I personally find the wood ones awesome. Or you could just get a factory replacement.
Posted via the Android Central App on my Nexus 4
Posted via the Android Central App on my Nexus 4
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