My Nexus 6P stopped being able to choose any options when I would call into my company help line. For ex. "Dial 1 for sales, or 2 for customer support".... This is my work phone and essentially renders it worthless to me. I do not want to factory reset because I don't believe that is the solution. I have sifted through other forums but not found a solution for this phone. Can anyone shed some light for me?