Nexus 6P no longer able to work with automated menu call prompts.....help!

werk2play

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Aug 30, 2016
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My Nexus 6P stopped being able to choose any options when I would call into my company help line. For ex. "Dial 1 for sales, or 2 for customer support".... This is my work phone and essentially renders it worthless to me. I do not want to factory reset because I don't believe that is the solution. I have sifted through other forums but not found a solution for this phone. Can anyone shed some light for me?
 

lordielordie

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Mar 14, 2011
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My Nexus 6P stopped being able to choose any options when I would call into my company help line. For ex. "Dial 1 for sales, or 2 for customer support".... This is my work phone and essentially renders it worthless to me. I do not want to factory reset because I don't believe that is the solution. I have sifted through other forums but not found a solution for this phone. Can anyone shed some light for me?

This is a long shot, but give it a try:
In the phone app, tap the three dot menu (top right) and select "Settings".
In the Settings menu select "Sounds and vibration" ,
and in that screen make sure the "Dial Tones" item is selected (ticked).
 

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