Nexus 7 (2012) Boot Problem

[Matthew Thomson]

Hi all. I was wondering whether anyone could help me.

I recently got my Nexus 7's screen replaced and I got it back in the mail yesterday. Everything was normal. Asus had reset the device so I had to install all of my apps/nova etc..

This morning I woke up, and booted up the device after it being shut down the previous night. The device loads the google logo screen, then moves onto the colored 'x'. The 'x' will do it's cycle of colors but will then freeze after about 10 seconds. And then the device will reboot. This seems to be an endless loop and the only way I am able to stop it, is by going into the boot loader and force shutting it down.

I hope someone here is able to tell me what I can do to sort this out. Even some kind of factory reset that works I would be greatful of. If no solutions here work, I am probably going to have to send it back to Asus again.

**edit: The picture is of the exact point that the 'x' logo freezes and restarts.

Thanks in advance

 

[B. Diddy]

Welcome to Android Central! Try wiping the cache partition, which is just temporary system data that can sometimes muck things up. No important personal data will be lost.

1. If your tablet is on, power it off.
2. Press and hold Power until the device powers on, then immediately press and hold Volume Down (while still pressing Power). You will see the word Start with an arrow drawn around it.
3. Press Volume Down twice to designate Recovery mode.
4. Press Power to restart into Recovery mode. You will see an image of an Android robot with a red exclamation mark.
5. While holding down Power, press Volume Up.
6. Use the volume keys to scroll to "wipe cache partition" and press Power to select it.
7. When that is done (which usually only takes about 10 seconds), highlight "reboot system now" and press Power to execute.

 

[Matthew Thomson]

Welcome to Android Central! Try wiping the cache partition, which is just temporary system data that can sometimes muck things up. No important personal data will be lost.

1. If your tablet is on, power it off.
2. Press and hold Power until the device powers on, then immediately press and hold Volume Down (while still pressing Power). You will see the word Start with an arrow drawn around it.
3. Press Volume Down twice to designate Recovery mode.
4. Press Power to restart into Recovery mode. You will see an image of an Android robot with a red exclamation mark.
5. While holding down Power, press Volume Up.
6. Use the volume keys to scroll to "wipe cache partition" and press Power to select it.
7. When that is done (which usually only takes about 10 seconds), highlight "reboot system now" and press Power to execute.

Unfortunately after trying these steps, it still doesn't want to work properly. Thankyou for your assistance though. Looks like they've sent me a faulty device.

 

[B. Diddy]

Ah, crap. Good luck, hope you get a working replacement soon!

 

[Matthew Thomson]

Thanks for your help. I really appreciate it. I decided to just wipe all the data and reboot. That seemed to fix the issue. I'm wondering whether some of the non market apps I had installed gave me a virus of some kind.

 

[Paul627g]

Thanks for your help. I really appreciate it. I decided to just wipe all the data and reboot. That seemed to fix the issue. I'm wondering whether some of the non market apps I had installed gave me a virus of some kind.

Never know with non market apps. Best to stick with the Play Store, they have our best interest in mind with security and virus free apps.

Sent from my HTCONE using AC Forums mobile app

 

[Rahul Majumdar1]

Thank you BDiddy, Paul.

I have been having the exact same problem that Mike had on my Nexus 7 32 GB 3G. Whats worse is that the device was rebooting every 20-30 seconds! The moment the login screen came up, by the time i completed entering the password, the device would freeze up and restart. It had been going on constantly since yesterday evening. 12 hrs of non stop restarts!

Did a factory reset using the recovery mode. The cache wipe did not work for me either.

Update:
2 days since the factory reset. Things are going smooth. Google did a full restore of my tablet immediately after I set it up with my Google account. Lost 3 hours staring at the downloading icon, all the seasons of breaking bad that I had downloaded... Apart from that, things seem good!

 

[dtownpops62]

Just got the Nexus 7 (2013) model, which is my first tablet. I am experiencing occasional reboots. It does not appear to be linked to using a specific app. I have tried to capture a bug report, this was suggested in some of the posts that I read. No bug reports are being generated when the reboot occurs. I have now followed the instructions to wipe the cached memory. Thanks for the instructions that were posted. If the problem persists following clearing the cache, I will follow the restore to factory default instructions. Please advise if others are experiencing the same and what they were able to do to resolve the problems

Thanks
Don