Nexus 7 RMA

[iHelpYouShy]

OK, so this past week I received my new nexus 7 8gb. SSN c60. I've had no problems with it til a few days ago when my speakers starting distorting. I'm sure we all heard of this common problem. Mine happened after pressing the wake button. I heard low pop noises in the speaker area then that's when I realized the speaker issue.
I contacted Google via email and they replied with an RMA email. It was pretty good customer service. Wait time was not even a hour. Anyways, I bought my replacement n7 and last night my speakers decided to work fine again. No distortion.
Was this a software, app issue or was it a device defect?
I checked and they have already sent me the new device.
My question is, should I just send in my Nexus 7 or just send them back the new one? What should I do?

 

[MJKearney]

Keep testing your current N7. Go full volume on something like Transformers: Dark Side of the Moon, which has a lot of booming at the beginning. Also, try different media players to play back different types of music, as well apps with sfx.

My second N7 had a blown speaker, but it took me a week of casually listening to it to convince myself that it might be defective. However, during this time I think it kept getting worse, unlike your situation. I finally got the guts to do some serious listening tests, and realized I couldn't even listen to my scanner radio app, let alone a movie, at more than 50% volume without being irritated by the distortion.

If you're absolutely convinced that there is no speaker problem and there's nothing else wrong with the unit, then call Google support, explain the situation, and let them decide what to do. If you do keep the replacement, inspect it very carefully for all the reported defects, including screen lift, dead pixels, excessive backlight bleeding, unresponsive touch screen, and a blown speaker (duh!). Do this before wiping and packing up your current N7.

Sent from my Nexus 7 using Android Central Forums

 

[JustinMueller8810]

after hearing all these defective units I feel like I got lucky with mine :-\

 

[MJKearney]

after hearing all these defective units I feel like I got lucky with mine :-\

Nah, it's just that people with problems tend to complain or seek advice, while those with no problems tend smile and stay silent. Doesn't matter if it's a defective Nexus 7, a lemon car, or a bad marriage, people generally vocalize in the same way.

Sent from my Nexus 7 using Android Central Forums

 

[iHelpYouShy]

OK, so here's the update on my replacement Nexus 7.
I sent in the old one prior to reading this post, so that sucks for me.
Unboxing the replacement, I checked the SSN, it was another c60. Lol. The new one seemed good. I powered it on and there's one dead pixel. I didn't really mind it cuz its so small that it doesn't even bother me when watching videos. Then the bad kicks . recently, as in the past few days, the speaker problem again. This time it was different. When I press the wake button, I'd hear these clicking noises from the speakers. All my sound would go low and the clicking would go on for a good 5-10 seconds. Earlier, it was longer than that. This clicking sound happens a good, 3 out of 5 times when I'd wake up the N7. I'm going to give N7 RMA a shot again. If there's more problems, I'm going to ask for a refund.

 

[android4life007]

@iHelpYouShy
Have you tried a factory reset yet?

 

[iHelpYouShy]

@iHelpYouShy
Have you tried a factory reset yet?

I will be trying that the next time it happens. Unfortunately I'm going to lose all my data. Any back up app suggestions?

 

[Unicorn Rancher]

I contacted Google via email and they replied with an RMA email. It was pretty good customer service. Wait time was not even a hour. Anyways, I bought my replacement n7 and last night my speakers decided to work fine again. No distortion.

Did you buy a replacement in addition to doing the RMA?

 

[android4life007]

I will be trying that the next time it happens. Unfortunately I'm going to lose all my data. Any back up app suggestions?

Yeah, Factory Resets seem to fix alot of problems and its very common for Techs to ask you to do it.
Sorry I don't know much about Backing Up Apps although once the reset is done you can just access your Google Play account and all the Apps you had are there you just have to download them again.
I actually did not download alot of Apps I had before since I never really used them, its a good way to do spring cleaning lol
Good Luck

 

[iHelpYouShy]

Did you buy a replacement in addition to doing the RMA?

Google calls it "authorization." What they do is authorize $199 on your credit card(make sure you have enough money in the card). According to them, its not a charge, but an authorization. They hold the $199 until they get the old device back then will put the $199 back into the card.

 

[iHelpYouShy]

Yeah, Factory Resets seem to fix alot of problems and its very common for Techs to ask you to do it.
Sorry I don't know much about Backing Up Apps although once the reset is done you can just access your Google Play account and all the Apps you had are there you just have to download them again.
I actually did not download alot of Apps I had before since I never really used them, its a good way to do spring cleaning lol
Good Luck

I've looked into apps, but some require rooting and some only backs up the apps, not the data. So a saved game will be deleted. Since this is my replacement device, I've re-insalled most of the apps I had on my old device. I don't mind because it does not take that slow, but it just unfortunate I have to start over on some apps/games.