Nexus Imprint broken on my Nexus 6p

[ChuckG73]

Yesterday I woke up and Nexus Imprint stopped Working. Called Nexus support and did multiple master resets and wiped cache etc....and still did not resolve the issue. I could not find many others that had this issue so I made a video and uploaded it to YouTube. I brought this phone on Swappa and was surprised but Google is sending me a refurbished phone to replace this one. Here is the link for the video:

https://youtu.be/_8AuFG7o59g

 

[Wildo6882]

Looks like a hardware issue for sure. That's great that Google is supporting you and sending you out a replacement device anyway.

 

[4424]

I had a similar issue a few months back and they replaced mine as well.

 

[cwbcpa]

It's good to hear that Google is providing good customer service. It sucks that it happened but at least you didn't have to jump through hoops to get a replacement.

 

[chezm]

Wow, very cool of Google and great news for you

{Nexus 6P}

 

[JeBe4]

When replacing, did Google do a pending auth on your debit/credit card until you shipped back the defective unit?

 

[ChuckG73]

Yes they did. Why do you ask? I let them know the phone was a gift and gave them the gmail account it was associated with when purchased. They transfered the IMEI to my Google account and started the RMA.

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