nine email client app sync/license expired situation maybe this is due google play system stuck on sept update

[y2jman]

so you know i was on s7 i paid 9.99 on that nine email and calendar app one time for a one time license back on oct 18th 2016 to used hotmail/outlook main email because at the time didn't like outlook app i have inbox folder sync<-all i do is check and then i go on computer and sign into hotmail/outlook and delete i don't bother with replying emails btw

and when that memory was running low i got s20 plus and all i had to do download that app and everything was good even when i switched verizon to at & t got s25 plus phone download app install good

however back on dec 15 of this month seems problem i haven't gotten email all day but i remember got notify 10:08 am that day when i click to read it saying license expired which confused me because again this is a lifetime buying and i did this back in 2016 s7 phone no longer have to s20 no longer have and my only phone is s25 plus

the funny thing is it disappear and i was able to read the 2 emails i even sent an email myself for a test around 10:52<-home wifi and i got notify and was able to read no issues

so i email developer from 9 folder response was
In the recent version, the Google billing library was updated.
Please reboot your device and check the license again.
If you still have the issue after rebooting, please try reinstalling the app with the purchased Google account and check the license issue again.<- and i am license even got newest version
Version
4.9.6f was updated back on 16th

now i did reboot phone afterwards everything was good because i also went down to ky back on 18,19 sometimes i used wifi if can sometimes i do mobile data even was good up to christmas

however last night i went to planet fitness used their wifi<-i trend to still turn off mobile data anyways i didn't get any new emails until 4:09 and 4:23 in afternoon<-i didn't try to check until 4:50 and once again that license expired thing came up but went away i didn't restart i did get notify when i was after i order something walmart around 5:43 pm over there when i went to walmart for something i got notify 6:38 pm when came back home put back on wifi everything was still good because i got notify 1:11 am and 2:06 am amazon

now i know there are alot of complaints in app recently google play store


https://play.google.com/store/apps/details?id=com.ninefolders.hd3&hl=en_US if you click on recent folks complaining and saying back on 29th stuff like

Nine - Email & Calendar​

Ratings and reviews

Matthew Collie




December 29, 2025
I was using this for quite a few years, I purchased a licence as it was a great app however it seems my lifetime purchase has stopped working and it will no longer sync to Office 365.
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Logan Carrozza




December 29, 2025
Great app and very customizable!
1 person found this review helpful
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Walter Kuehnlein




December 28, 2025
Nine has turned out to be the best email app I ever used. It is fast, stable, and very reliable. The handling of IMAP, Exchange, and Outlook accounts is excellent and the privacy approach gives me real peace of mind. Everything works as expected, without unnecessary features getting in the way. A professional tool that simply does its job very well.
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Christopher Bentkowski




December 27, 2025
I originally rated this 5 stars. Today I opened it to be told I have to purchase a license, again, after owning a license for years. Won't use this any more.
2 people found this review helpful
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Cat Dix




December 24, 2025
excellent app that I have been using for several years on a lifetime license, today it refused to open and demanded a subscription fee. Noticed another comment saying a device reboot fixed issue. REBOOTED DEVICE AND WORKING AGAIN AS NORMAL.<-now i know this work because i did this back on 15 when 1st time i saw this

i was google why this is happening and ai claiming that Your 2016 license is safe. The issue is a temporary mismatch between the new December app update and your stuck September system update. Once you get the One UI 8.5 update in early 2026, system will finally update past September and the license errors should stop permanently

Summary of your situation (Dec 30, 2025)

• Current Status: You are fully licensed and the app is working.
• The Cause: The recent glitches are due to your
  Galaxy S25 Plus
  being stuck on the September 2025 Google Play system update. This is a known bug in One UI 8.0.
• The Fix: You do not need to restart or reinstall. Just continue using the app. The permanent fix will be the One UI 8.5 update, which is expected to roll out in early 2026 (likely February) and will "unstick" your system updates.

Your 2016 lifetime license is safe. The "About" screen shows you are all set for now.

do you guys agree with this with so called google ai is telling me i haven't gotten any new emails notify as of yet today i supposed i might see this glitch again keep in mind it came up 15 and i never saw it again until past mon wifi planet fitness so am not sure will show up today or not see what happens

i hope mustang 7757 see's this and reply back asap

 

[jtfwTX]

I'm sorry but this is very hard to read and follow.

 

[mustang7757]

Have you reached out to Nine support?

 

[y2jman]

yeah i did and that what they told me back on 15 when email me back

In the recent version, the Google billing library was updated.
Please reboot your device and check the license again.
If you still have the issue after rebooting, please try reinstalling the app with the purchased Google account and check the license issue again.<- and i am license even got newest version

as of now incoming mail is good for today been getting emails and open reading despite some might be delay umm

do you think reason why this happen back on 15 10 am in morning wifi at home and yesterday at planet fitness after i got 2 emails around 4 while over there and i click on 1 of them that came up is it possible that reason why acting up

is because still on google play system update sept of this year on 8.0 and that might be because of it work fine few weeks then mess up and i assumed when we get 8.5?<-i think that new major update on phone and when google play system actually updates to jan or feb prob dec this will stop or what

i don't understand google billy library was updated part like i said yesterday when that happen and i when i check 4:50 i didn't restart phone but i order something walmart got email read it and emails last night into this morning as of now everything good for tonight am puzzle what is going on

 

[y2jman]

i haven't seen glitch come up yet i got 2 emails incoming today and was able to open and read see what happens next week meh