Hey all,
My wife and I both have an HTC Vivid 4G LTE on AT&T. The phones are beautiful and we love them, especially having made the huge jump from Blackberry.
However, we are both experiencing a ridiculously frustrating problem on a daily basis. We both use the Gmail email app, Gtalk, and Opera. We jump between wifi and 4G often, as wifi is everywhere in our house and where we work. I don't know if this is the reason for the problem, but I suspect it has something to do with it.
Here's what happens. First, we will take a picture or send an email with the Gmail app. It'll look like it sent, but it doesn't show up in the Gmail sent folder. The intended recipient won't get it either, sometimes for a day or more! This is insanely frustrating considering alot of these emails are business related. This happens on both wifi and 4G. Even more confusing is that when I check my AT&T online account, it shows the amount of data in each email I sent (when sent over the AT&T network) even though the email doesn't send!
On Gmail Talk, the exact same issue as above - I'll type something and it'll just say "Sending..." for an hour or more. On Opera, when the same issues mentioned above are happening, no webpages will load.
The Gmail app will sometimes say "No connection, retry" and you can hit retry over and over with no change. The same thing happens with Gtalk and with Opera. I have tried disabling both radios by jumping to airplane mode and back, but the problem always remains. The ONLY solution we have is to restart the phone - but this is obnoxious to have to do every day, sometimes multiple times a day.
Does anyone have any advice? I've tried AT&T's tech support and they're useless. Told me the phone likely has a defect and wants me to do a complete reset, which makes no sense since BOTH of our phones are having the same problem. They also told me it's possible BOTH phones have a manufacturer defect, but I find that hard to believe as well. I'm a network engineer and know a few things about computers, but this is making me lose my mind. Thank you in advance for any pointers.
Edit: One other thing - we are in the Miami area where our signals jump constantly between 4G and LTE (guess they're still rolling it out). Not sure that's relevant, just throwing it out there.
My wife and I both have an HTC Vivid 4G LTE on AT&T. The phones are beautiful and we love them, especially having made the huge jump from Blackberry.
However, we are both experiencing a ridiculously frustrating problem on a daily basis. We both use the Gmail email app, Gtalk, and Opera. We jump between wifi and 4G often, as wifi is everywhere in our house and where we work. I don't know if this is the reason for the problem, but I suspect it has something to do with it.
Here's what happens. First, we will take a picture or send an email with the Gmail app. It'll look like it sent, but it doesn't show up in the Gmail sent folder. The intended recipient won't get it either, sometimes for a day or more! This is insanely frustrating considering alot of these emails are business related. This happens on both wifi and 4G. Even more confusing is that when I check my AT&T online account, it shows the amount of data in each email I sent (when sent over the AT&T network) even though the email doesn't send!
On Gmail Talk, the exact same issue as above - I'll type something and it'll just say "Sending..." for an hour or more. On Opera, when the same issues mentioned above are happening, no webpages will load.
The Gmail app will sometimes say "No connection, retry" and you can hit retry over and over with no change. The same thing happens with Gtalk and with Opera. I have tried disabling both radios by jumping to airplane mode and back, but the problem always remains. The ONLY solution we have is to restart the phone - but this is obnoxious to have to do every day, sometimes multiple times a day.
Does anyone have any advice? I've tried AT&T's tech support and they're useless. Told me the phone likely has a defect and wants me to do a complete reset, which makes no sense since BOTH of our phones are having the same problem. They also told me it's possible BOTH phones have a manufacturer defect, but I find that hard to believe as well. I'm a network engineer and know a few things about computers, but this is making me lose my mind. Thank you in advance for any pointers.
Edit: One other thing - we are in the Miami area where our signals jump constantly between 4G and LTE (guess they're still rolling it out). Not sure that's relevant, just throwing it out there.
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I'd be amazed if such a brilliant phone has such an awful bug.
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