No longer able to use fingerprint unlock

  • Thread starter Thread starter Android Central Question
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A

Android Central Question

I have an asus ZenFone 5, and was previously able to use my fingerprint to unlock it. It recently updated and now is unable to. By that I mean I don't even have the option. The fingerprint option on the lock screen settings is greyed out and says "disabled by admin, encryption policy, or credential storage"

Any idea what I can do to fix this?
 
Welcome to Android Central! Was this an official system update pushed by ASUS, or a file you downloaded from some website and installed manually?

Try going to Settings>Security and Clear Credentials.
 

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