No sound when playing videos

[Laineyc]

Hi. So this problem started this week. I have no sound when playing from FB, news sites and links, etc. There are no volume settings on the bottom of the clips (even in full screen) and phone's sound settings are all OK. I don't have this problem with YouTube. I've restarted the phone, too. Any ideas? Thanks.
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[B. Diddy]

Have you tried a cache partition wipe? https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/94946/p/30,6720,8696

 

[Laineyc]

I have not. I'll do that.

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[Laineyc]

Thank you - that worked!

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