Norton Mobile Security changed unlock method on encrypted device - Files Lost?

[helppleasethrowaway123]

Hi

I recently installed Norton mobile security on my Galaxy S5. Both my device and SD card are encrypted. When I tested the "lock my phone" anti-theft feature of Norton Mobile Security, it changed my unlock method to swipe. I didn't think anything of it and changed the method back to "password". I then tested it again and it changed the password to a 4-digit code given to me by the app. I changed the password back to my original password I had before Norton changed the unlock method to swipe.

So I just tried to access the files on my SD card, and it shows them as all corrupted. The filenames are visible, but I can't access any photos in the gallery, etc. I suspect that something may have happened to the encryption key when Norton changed the unlock method? I tried decrypting the SD card but that didn't work. I tried restarting the phone.

I have months of memories on that card in the form of photos, it's just now sinking in that I might have lost them. I haven't backed them up anywhere. Is there any way to access these files?

Thanks in advance

 

[helppleasethrowaway123]

Bump

 

[itguyjax8430]

Hi

I recently installed Norton mobile security on my Galaxy S5. Both my device and SD card are encrypted. When I tested the "lock my phone" anti-theft feature of Norton Mobile Security, it changed my unlock method to swipe. I didn't think anything of it and changed the method back to "password". I then tested it again and it changed the password to a 4-digit code given to me by the app. I changed the password back to my original password I had before Norton changed the unlock method to swipe.

So I just tried to access the files on my SD card, and it shows them as all corrupted. The filenames are visible, but I can't access any photos in the gallery, etc. I suspect that something may have happened to the encryption key when Norton changed the unlock method? I tried decrypting the SD card but that didn't work. I tried restarting the phone.

I have months of memories on that card in the form of photos, it's just now sinking in that I might have lost them. I haven't backed them up anywhere. Is there any way to access these files?

Thanks in advance

Welcome to Android Central!

Are you trying to use Norton to decrypt the files? If so does Norton prompt you for a PIN or Password?