Not able to unlock my locked video files in gallery

asteriskkk

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Mar 5, 2016
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Hi I'm using a LG G3 and I've locked a video file(located in my SD card) in the gallery. And the next day when I try to unlock the video file, it would load for awhile and then "Completing request failed". Any help on this?

When I click on the details of the video file it states:

Type: application/vnd.oma.drm.message
Protected: Yes
Forwarding possible: No
Path: /storage/external_SD/DCIM/Camera
20160304_115724.mp4.dm
 

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