Not able to unlock my locked video files in gallery

[asteriskkk]

Hi I'm using a LG G3 and I've locked a video file(located in my SD card) in the gallery. And the next day when I try to unlock the video file, it would load for awhile and then "Completing request failed". Any help on this?

When I click on the details of the video file it states:

Type: application/vnd.oma.drm.message
Protected: Yes
Forwarding possible: No
Path: /storage/external_SD/DCIM/Camera
20160304_115724.mp4.dm

 

[Golfdriver97]

Welcome to the forums. Can you pull the file off with your PC?

 

[asteriskkk]

Thanks!

Yup able to but it's a DM file. Tried opening it with VLC player but to no avail

 

[Gatman Ruberick]

Has any progress been made on this? I've had this issue for the past month and have looked everywhere for a solution but can't find one.