Not detecting RCA 11 galileo

[riskybzns]

Just got this a month ago and just now finally hooking it up to my WIN 7 pc and it's not detecting it. Idea's why? Thanks!!!

 

[B. Diddy]

When you connect via USB, swipe down the notification panel and tap the USB icon. Make sure it's set to MTP (or possibly File Transfer). Then look for the device again in Windows Explorer.

 

[riskybzns]

Sorry for the delay. My desktop isn't even recognizing it when I plug it in.

 

[riskybzns]

Hate when it rotates pics when it wasn't taken like that!!!

 

[B. Diddy]

Have you tried using other USB cables? Also, make sure you're plugging it into a native USB port on the computer, and not a hub.

 

[riskybzns]

Tried 2 different cables and I'm plugging them directly into the desktop.

 

[anon(632115)]

Is anything showing up in Windows device manager?

 

[riskybzns]

Is anything showing up in Windows device manager?

 

[anon(632115)]

Whether the device is seen as unrecognised, if so you can then get Windows to download any drivers that are required

 

[riskybzns]

See above

I tried doing an update on it and got nothing.

They think it's a bad tablet. I'm wondering if I got to buy one of their own darn usb cables. I know samsungs can act wonky at times and not work with other devices.

 

[B. Diddy]

What happens if you right click the Unknown USB Device in the Device Manager? What options do you get? Is there an option to search for drivers?

 

[riskybzns]

I'll have to try again, but I did try updating and it done nothing. Pretty sure it would have searched for drivers then would be my guess.

 

[B. Diddy]

How about Uninstalling the device, unplugging it from the computer, then connecting it again?

 

[riskybzns]

Done it and shows the same results in post 12

 

[B. Diddy]

It's probably bad hardware. I doubt RCA would require proprietary cables. RCA is essentially an off-brand these days, and their devices are probably sourced from some generic manufacturer in China.

 

[riskybzns]

I doubt RCA would require proprietary cables.

I doubt it as well, but when I seen that they sold the USB cables on there that got me thinking that they just might. I'm going to get it replaced and if have the same issues as this one I got now then I'll just get my money back.

 

[maddpiratekidd]

you need male to male for the RCA Galileo pro

 

[riskybzns]

you need male to male for the RCA Galileo pro

Did nothing when I connected the 2.

 

[plb4333]

Did nothing when I connected the 2.

Let me guess, you didn't enable USB Debugging in your tablet settings? This is a requirement for this to work. I'm shocked not 1 person mentioned this, good grief...

 

[coupdeforce]

Has anyone found a way to connect this with USB Debugging turned on?

Support claims that you can choose "MTP USB Device" from "Portable Device" in the device drivers list, but I don't have that category in the list.