Not receiving T-mobile 4g/lte signal on new Zenfone 2

[thcrw7391]

Hi,

I just received my zenfone 2 4gb, 64gb us model from amazon today... However the best signal i've seen for data is H+

From looking over the forum and links & doing what was suggested by poking around, my apn settings are correct... I took the activated sim i'm using directly out of my tmobile branded zte zmax which i got a 4g/lte signal most of the time in most areas of the same house...This problem i have, is what seem's to be the exact same issue i had a while back with a unlocked amazon fire phone i purchased but in that case the difference was i had to get a nano sim from which was done and provisioned at a tmobile store, because my samsung galaxy avant had the micro & of course that wouldn't work in a nano slot on the fire phone, none the less it didnt work correctly for data either and it got sent back to amazon.

Anyway what could seem to be the issue here since it was the exact same sim card & mobile 4g lte known to work on this phone?


I really want this one to work & be able to keep it !!!

Thanks

 

[Crashdamage]

First, double-check and make sure that your exact phone model works with T-Mobile LTE. You'll need to know the sub model number. Then go to this site to find out if the phone will work:

http://www.willmyphonework.net/

Second, dial 611 and have T-Mobile setup the correct APN configuration. They can send it remotely directly to the phone.

Android since v1.0. Linux since 2001.

 

[thcrw7391]

I sent it back in the end, but all checks out it should be working...

It's suspected missing band 12 on the phone in the culprit for my case.

 

[TelecasterM]

Alcatel Idol 3 has band 12

 

[convert]

I'm on At&t and being told that I won't see the LTE symbol show due to the phone not being branded at&t so I see h+ as well and am leery although it seems to be fast enough. I was told I am getting LTE to my phone. I went to them and got new SIM cards directly and registered the IMEI and all.

 

[thcrw7391]

I didnt do this with the asus, but i'm sure the same would have happened ...With the fire phone i had which i mentioned earlier, I could get a 4g signal at the tmoible store, but once i left the shopping center it fell back to h+ and 2 bars for calling which was not even close to 3g speeds...I do everything from home & I volunteer at a huge park where i can be out in the middle nowhere...so need stable and reliable. I'm going to look into the Alcatel...How ever i cant confirm it has a gyroscope and that was a must have in a new phone as i wanted to experiment with the cardboard stuff.

 

[YaSo]

When I bought an unlocked Sony Z3 6603 euro model and an ASUS ZF2 after a Nexus 4, I got new sim cards from a T-Mobile store.(I just asked the clerk there)

Once I got the phones I called 611, had thwm activate the sims, and go over the APNs with me.

For the Sony, they sent them to the phone. MMS wasn't working so when i called back, they had me change some setting, wait, then change it back to what they originally sent me, and that fixed it,.

For the ZF2 after activating the new sim, I had them read me the APNs over the phone, most were already correct, changed the ones that weren't, and phone worked after a few minutes.

My old HSPA Nexus 4 would get up to 20 mbps down, 5 up. The Sony (with an LTE symbol in the notification bar, no band 12) got around 40 down, 25 up. The ZF2 (4G symbol, no band 12) also gets around 40 down and 25 up.

If you just swapped sims from one phone to another and didn't get LTE, maybe having them go over with you to change, and then change back some settings would get the network and phone to mesh together properly. The fast-tmobile setting and the 2g/3g/LTE settings might have been the ones we switched back and forth. Hope it helps in the future.

 

[gtt1]

Am I correct in assuming that the 4g notification is LTE speeds and we just don't see the LTE letters on our phone?

 

[YaSo]

In Android Central's review of the phone, the image below 'specs' shows a 4G symbol there. When Verizon came out with their first LTE phones, AT&T and T-Mobile changed their labels to show 4G. (like on my old MyTouch 4G with HSPA+ GSM). After a while, they changed that label to an H. So now, 4G should actually mean LTE in most cases. Then again, I think the carrier can change that symbol to whatever they want.

 

[gtt1]

This site explains 4g and LTE quite well.

4G vs. LTE | The differences explained | Digital Trends

 

[Lord Mosh]

Dropping knowledge, thanks for sharing!

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