Not sure if I need root, ruu, or something else. Please guide me to the right thread.

[makingcentsofit]

Long story short, when I tried to download the OS update from Verizon, it turned my phone into a really expensive paperweight. Verizon said my warranty is void because there was a crack in the screen that's over six months old and has nothing to do with the software.

Is there a way to try and reinstall the software through the USB? I'm not sure what I need to download or how to do it.

 

[twolastnames]

http://forums.androidcentral.com/rezound-rooting-roms-hacks/172783-how-flash-leaked-ruu.html

Pull your sdcard and put it into your computer. Back up what you need, and load the re-named RUU onto it as well. Should get you started.

 

[makingcentsofit]

Thanks. I'm going to try it. There are just so many threads here I had no idea where to look first or which download to use.

Edit: I think it worked. The phone turned on, but it's telling me I need a SIM card. Is that because I temporally switched my number to an old BB? Will that screen go away and the network come back when I call Verizon in the morning? Or did something happen to the SIM card in the phone?

Thank you again for possibly saving me a few hundred dollars.

 

[twolastnames]

Don't know about the sim card. You may just need to pull it, and put it back in. Seems I've heard of that happening to other guys, but I never followed up on the fix. Worst case, you go to a store and get a new Sim. Glad it worked out for you.

 

[makingcentsofit]

Got a new sim card and everything works. It seems that when you switch off the 4LTE, the old sim card gets void. They needed to activate a new one and install it for me.

Thank you again for all your help.