Note 2 owner on the edge - sprint not recognizing ESN

[hljeffries]

I returned the phone I was having issues with (antenna and charging port) and bought another BRAND NEW, NEVER USED Note 2 on the sprint network.

Everything looked great, but I noticed on boot up I had a start up and splash screen for Samsung but not Sprint.

I just logged on to Sprint to activate and it says it does not recognize my DEC or HEX number. I checked several different ESN sites and they all say yes, clean ESN on Sprint network.

Called customer service but can't get any straight answers.

Anyone have any suggestions before I snap? How could I have purchased two bad devices in a row? That's nuts!!

~Heather

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[StealthTH]

You using the esn on the box or under the battery? Sounds like you don't have a sprint model since the esn is recognized and the boot splash doesn't say sprint.

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[StealthTH]

By the way, just checked my phone and your model number should be sph-l900 for the sprint variant of the note 2. This too should be under the battery

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[Golfdriver97]

I returned the phone I was having issues with (antenna and charging port) and bought another BRAND NEW, NEVER USED Note 2 on the sprint network.

Everything looked great, but I noticed on boot up I had a start up and splash screen for Samsung but not Sprint.

I just logged on to Sprint to activate and it says it does not recognize my DEC or HEX number. I checked several different ESN sites and they all say yes, clean ESN on Sprint network.

Called customer service but can't get any straight answers.

Anyone have any suggestions before I snap? How could I have purchased two bad devices in a row? That's nuts!!

~Heather

Posted via Android Central App

Well, the first issue was clearly hardware, the second, sounds like it's software. I agree with the above poster and check if the phone ID numbers match the box, and try calling Sprint again.

 

[Rcrdude64]

Sounds to me like a Sprint Refurbished that they didn't test and relabeled as brand new. I've had it happen with an s3 that was "brand new" they didn't do a good job refurbishing it because it was rooted... So take it to them and make them do it or make them give you a new one and start it right there. I've dealt with to much Sprint bs to not know how they are trying to do you wrong.

Sent from Xperia Note