Note 3 Anyone Using the S Health Program?

[Catman51]

I just started using it on the note 3, when I open the program it says there is an update available.
I click ok and the program immediately crashes.
I just spent a 1/2 hour with Samsung support, and they have no answer. Anyone else seeing this?
Thanks,
Steve

 

[NoNexus]

Re: Anyone Using the S Health Program?

did you clear data and cache on the app?

 

[Catman51]

Re: Anyone Using the S Health Program?

Yes, even put it in safe mode. No luck.

 

[jpr]

Re: Anyone Using the S Health Program?

Have you disabled any system apps? That's the usual cause.

I use S Health everyday. I've never had a crash myself. I'm running version 2.5.5.051. Is that the version you are on or the one you are trying to update to?

 

[Catman51]

Re: Anyone Using the S Health Program?

I hve 2.5.4.066. I've disabled some which aren't related to S Health. It only crashes when I click on the update.

 

[JimSmith94]

Re: Anyone Using the S Health Program?

Mine force closes every time I reboot my phone. It seems like it restarts itself and runs okay after that though.

 

[Catman51]

Figured it out. I had turned off Samsung Apps. Turning it back on and opening the program allowed the update to happen.