Note 3 Slow Charging.... Sometimes...Not always

[jbomb11]

So I have had my note 3 for about 3 weeks.

Worked great for the first week - then it started having a notification in the notification drawer when I would charge it with the factory OEM charger that it was slow charging and I should use the charger that came with the device. Which is the charger I was using. The problem went away randomly after a few days. Now it's back!

Anyone else having this issue - I dont think its a charger issue could I be wrong?

Any fixes anyone knows of?

 

[smhism]

I did some searching and it looks like I may not be the only one with this issue. Just a heads up if any of you are having the same issue.

I noticed while charging I recently started getting the message "use the original charger for a faster charge" or something to that effect. The phone would also stop charging and start randomly. I'm using the cable and wall plug that came with the phone. So I stopped at Verizon and was told that there is a short in the cable or something is loose and they have been seeing it quite a bit. I was given two options to fix the issue. Take a USB 2.0 cable and be done or call Samsung and file a warranty claim and have a 3.0 cable mailed to me. So I called Samsung, no issue getting a replacement, they emailed me an address label and told me to send mine in and they would mail me another one.

A few things just didn't sit right with me...Verizon said they weren't given any Samsung 3.0 cables so they offer a 2.0 and tried to convince me it was the same. She called it a USB with HDMI. I asked if she just meant USB 3.0 as I knew it and she told me I was wrong. Oh well...The other part is I have to mail my charger off for them to send me another one. Which will take a few weeks. I am fine using an old usb cable but it just seemed cumbersome. They have the Samsung Experience in most best buy stores, why not incorporate a simple tech support with that? I don't want to get into the Apple vs. Samsung argument but I will say that was great about having an iPhone. If you had an issue, visit a store and it was handled.

CLIFF NOTES:
If you are having charging issues. Call Samsung and use an old usb cable until you get a new one. Verizon will only try and give you a 2.0 cable.

Posted via Android Central App

From someone else's post in the main forum.

 

[smhism]

I've only used the charger that came w/ the phone once, the first day I got it. Since I used the old microusb charger I've had since my Motorola Droid X, and now have a wireless charger set up via the same microusb. Seems if you want a new usb 3.0 charger, you have to do a warranty claim through samsung.

 

[breadmanjp]

I am having the same exact issue. Original cable gives me the same message so I went to Verizon and was told they only have USB 2.0 cables not original Samsung cable. I have been using an old USB 2.0 and it works fine but a phone of this quality should have the correct cable to charge it. I will email Samsung and see if they will send me a replacement as well. Thanks for posting.